[Hiring] Manager, Post Sale, Default Services @ServiceLink

Role Description

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Manager, Post Sale. The ideal candidate will enjoy working with the Director and overseeing the daily operations of a team, be detail oriented and driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A Day in the Life

• Work with the Director to monitor individual team and departmental goals
• Work with the Director to prioritize daily assignments and tasks
• Be responsible to monitor workload issues across the teams while tracking productivity of the department as a whole
• Monitor departmental and individual production and overall performance goals with team members
• Oversee daily operations for direct reports, to include monitoring and approving schedules and timecards
• Participate in the daily operations of the department as needed to ensure issues are resolved and client satisfaction is delivered

Qualifications

• Experience as a Team Lead or Supervisor with direct reports
• Three years’ experience in the real estate, banking, or vendor management industry
• Excellent verbal and written communication skills
• Good organizational skills
• The ability to handle multiple tasks simultaneously

Responsibilities

• Assist the Director in ensuring that department productivity goals and quality standards are met
• Consults with Director to determine departmental and individual team member production goals
• Monitor departmental and individual production and overall performance goals with team members
• Create reports that depict client activity to ensure efficient team operations and client satisfaction
• Review daily all assigned work-in-progress reports to ensure completion of tasks
• Complete and ensure accuracy of all necessary reports for management to review on a daily/weekly/monthly basis
• Consult with Director on methods to increase productivity and efficiencies
• Participate in the daily functions of multiple Quality Assurance teams
• Analyze workload issues across teams, propose and implement efficiency initiatives as deemed necessary
• Familiarize team members to new products, services, policies, or procedures
• Work with the Director to show areas of deficiencies in company policies and procedures throughout the department and identify areas of concern
• Participate with the Director in staff meetings to convey operational issues
• Maintain open communication with team members, internal departments, clients, vendors and management
• Assist with building and maintaining team motivation and create positive morale
• Assist the manager in maintaining departmental profitability by keeping costs and fees within company guidelines
• Assist the manager with training of staff members through appropriate training i.e. one-on-one training and classes
• Oversee daily operations for a team of employees, to include monitoring and approving schedules and timecards
• Participate in the new client setup process
• Proficient in ServiceLink operating systems and internal search engines
• Participate in systems enhancement meetings
• Adhere to company policies and procedures
• Perform all other duties as assigned

Requirements

• Prior experience as a Team Lead/Supervisor and/or 3 years’ experience in the real estate, banking, or vendor management industry
• High School Diploma or equivalent required
• Knowledge of real estate closing and document processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously
• Demonstrate good communication and customer service skills
• Knowledge of personal computers and Microsoft desktop applications