[Hiring] Manager, Platform Professional Services @CrowdStrike

Role Description

CrowdStrike Platform Professional Services is seeking a manager responsible for leading our AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, which provide long-term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on delivering implementation services around the CrowdStrike Falcon platform with a primary emphasis on AIDR capabilities, including AI-powered detection, automated response workflows, and adversarial AI use cases within customer environments.

What You’ll Do

• Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment.
• Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform.
• Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform.
• Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases.
• Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes.
• Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance.
• Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilities.
• Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation.
• Deliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offerings.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience.
• Currently have or can obtain necessary security clearances, per customer requirement.
• 7+ years of professional experience in professional services.
• 4+ years of experience in technology and/or SOC leadership managing a team of direct reports.
• 4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.).
• Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security tooling.
• Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storage.
• Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestration.
• Experience working with software development projects and field engineering teams.
• Experience working with pre-sales teams on technical scoping and requirements building.
• A proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively.
• Excellent communication, interpersonal, and collaborative skills.
• Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality.
• Very knowledgeable on Windows, Mac, and Linux platforms.
• Ability to travel up to 10% of the time.

Bonus Points

• Technical experience in the following areas:
• Endpoint Security: Falcon platform (preferred), AV/EDR solutions, AI-driven detection and response.
• AI/ML in Security: Experience with behavioral analytics, ML model tuning, automated triage, and AI-assisted threat hunting.
• Development: PowerShell, Python, Bash, Terraform.
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation.
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA.
• Database/SIEM: SIEM, MSSQL, Splunk, LogScale, LogRhythm, Exabeam, Crucible.
• Identity: Active Directory, Azure-AD, SSO, MFA.
• Cloud: AWS, Azure, GCP, Oracle.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.