[Hiring] Manager, Pharmacy and Drug Rebate Services @Gainwell Technologies LLC

Role Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

• Manages day-to-day operations for the Medicaid Drug Rebate teams while maintaining compliance with the contract and Gainwell Technologies’ standards.
• Manage operations staff productivity and performance, including preparation and delivery of staff performance reviews and evaluations.
• Monitors staff attendance and timekeeping for accuracy and compliance with policies.
• Participates in the hiring, onboarding, and training of new operations staff.
• Reviews and provides feedback to staff on monthly and quarterly operations reports.
• Provides coaching and feedback to staff on conduct and performance, and supports skills development and professional growth that will lead to improved outcomes.
• Works with operations team to help ensure all monthly and quarterly Service Level Agreements (SLAs) are met.
• Reviews dispute resolution proposals.
• Performs quarterly invoicing tasks as delegated by QA Analyst or Rebate Manager.
• Reviews Supervisor Queues in Process Manager and addresses/delegates all items as necessary.
• Works with Rebate Senior Manager to complete monthly updates to staff performance metrics.
• Assists with preparation and maintenance of operations documentation.
• Interacts with internal and external stakeholders to accomplish operations goals.
• Participates in project work plan tasks and ensures compliance with audit control objectives.
• Assists with special projects and ad-hoc client requests as required.
• Fosters a positive team environment and leads by example.
• Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Other tasks as directed.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Two (2) or more years managing office staff.
• Five (5) or more years of Medicaid Drug Rebate experience.
• Excellent verbal and written (MS Office Suite) communication and organizational skills – ability to track and prioritize operational activities on an ongoing basis.
• Experience with PRIMS, SSRS Reports, and Process Manager Drug Rebate Solutions with Medicaid drug rebates, Medical/Pharmacy claims processing, Pharmacy, and/or medical billing is highly preferred.

Requirements

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI during interviews is prohibited.
• This position will accept applications until July 13, 2026.

Benefits

• The pay range for this position is $110,000 - $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.