[Hiring] Manager of Strategic Events @American Express Global Business Travel

Role Description

As a Manager of Strategic Events, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational excellence and sophisticated business insight. You will serve as a trusted strategic partner, handling sophisticated, senior-level engagements while driving growth opportunities and operational improvements across our Global Business Travel platform.

• Strategic Leadership & Client Partnership
  • Develop, plan, and flawlessly execute sophisticated, senior-level events that reflect the caliber and expectations of a Fortune 100 client.
  • Serve as the primary strategic advisor on meetings strategy, process optimization, and technology infrastructure decisions.
  • Build and maintain positive relationships with key partners, demonstrating deep understanding of client objectives and business priorities.
  • Identify and unlock growth opportunities within the account while maintaining the highest standards of service delivery.
• Cross-Functional Collaboration & Execution
  • Facilitate seamless collaboration across diverse Amex GBT entities to ensure cohesive, coordinated event delivery.
  • Lead all collaborator calls and maintain awareness across event portfolios to ensure alignment and quality.
  • Provide mentorship and guidance to travel support agents on group communication and travel logistics.
  • Support US time zone coverage for multi-event coordination and customer inquiries.
• Operational Excellence & Commercial Competence
  • Lead end-to-end event operations including pipeline updates, spend monitoring, and infrastructure planning.
  • Drive process improvements in partnership with Global Services teams, identifying efficiencies and standards.
  • Coordinate room block negotiations and logistics with hotel partners across the Americas.
  • Establish and maintain comprehensive reporting frameworks; lead data integrity and partner communication.

Qualifications

• 8+ years of customer-facing responsibility with Fortune 100 organizations, with shown success leading sophisticated, high-stakes relationships.
• Demonstrated expertise in events planning and delivery at a senior level.
• Deep knowledge of business travel operational processes, industry practices, and commercial dynamics.
• Strong commercial acumen with ability to navigate sensitive client relationships and strategic account considerations.
• Outstanding ability to collaborate across functional areas, geographies, and cultures with tact and influence.
• Consistent track record of delivering results under pressure while maintaining quality and client satisfaction.
• Outstanding time management and problem-solving skills with ability to balance multiple priorities.
• Outstanding communication and relationship-building abilities with both internal teams and external partners.
• Strategic attitude with ability to balance operational execution with business development opportunities.
• Candidates based in Eastern timezone will be strongly preferred based on business needs.

Requirements

• Location: United States

Benefits

• The #TeamGBT Experience
• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Commitment to champion Inclusion in every aspect of our business through global INclusion Groups.
• And much more!