[Hiring] Manager of Geospatial Training & Support @DUNCAN PARNELL INC

Role Description

Duncan-Parnell is seeking a strategic, customer-focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multi-disciplinary team responsible for:

• Technical support
• Workflow adoption
• Professional training
• Professional services
• Service engagement across the Survey, Mapping/GIS, and UAS business units

The Manager will play a critical role in differentiating Duncan-Parnell through:

• Customer experience
• Workflow expertise
• Professional services
• Responsiveness
• Technical expertise
• Long-term workflow partnership

This leader must balance:

• People leadership
• Customer engagement
• Operational efficiency
• Technology adoption

Customer experience should be at the center of how this team operates. This role will help define what “great support,” “great training,” and “great professional services” look like at Duncan-Parnell through:

• Responsiveness
• Communication
• Consistency
• Professionalism
• Technical expertise
• Ability to help customers confidently adopt new technology and workflows

Duncan-Parnell also sees significant opportunity in continuing to grow and evolve its Professional Services business. This leader will be expected to help develop:

• Scalable and financially successful service offerings around workflow consulting
• Implementation
• Technology adoption
• Data services
• Training delivery
• Long-term customer success

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience
• Progressive leadership experience in running a financially lucrative professional services business, technical support, training, customer success, or a related function
• Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred
• Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry
• Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance
• Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization
• Strong communication, coaching, problem-solving, and cross-functional collaboration skills
• Ability to translate customer needs and operational insight into scalable processes and service improvements
• Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms

Requirements

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed

Benefits

• Competitive Salary
• Medical, dental, vision, accident, life, & long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) retirement plan
• Paid parental leave
• PTO & Holidays

Company Description

Duncan-Parnell is a leading provider of geospatial, positioning, unmanned, construction, and technology solutions throughout the Southeast. Since 1946, we have helped surveyors, engineers, contractors, public agencies, utilities, and geospatial professionals improve productivity through innovative technology, expert support, training, and professional services. Our focus is not simply on selling equipment; it is on helping customers build more efficient workflows, connect field and office operations, and maximize the value of their technology investments.

Duncan-Parnell’s success is built on dependable people, a customer-first culture, and long-term partnerships with industry-leading technology providers. Through trusted brands such as Trimble, Wingtra, Emesent, Geocue, Freefly Systems, and Inspired Flight, we deliver complete solutions backed by local service, training, and technical expertise. By combining best-in-class technology with a commitment to exceptional customer experiences, Duncan-Parnell continues to be a trusted partner for organizations looking to work smarter, increase efficiency, and solve complex operational challenges.