[Hiring] Manager Notification of Admission @Guidehouse

Role Description

The Manager, Notification of Admission (NOA) Services is responsible for the day-to-day leadership, operational oversight, and performance of Guidehouse’s NOA operations. This role manages onshore and offshore Patient Access Representatives and serves as the primary operational liaison between Guidehouse and client stakeholders to ensure timely and accurate admission notifications, proactive denial prevention, and consistent achievement of service-level expectations.

The Manager provides hands-on leadership across workforce management, training, quality assurance, SOP development, reporting, and continuous process improvement while ensuring compliance with payer-specific and client requirements. This position requires direct experience performing NOA-related work and leading teams responsible for admission notification activities.

As the Manager of NOA Services, you will play a critical leadership role in building high-performing teams, strengthening client relationships, and delivering measurable results for our healthcare partners.

What You Will Do:

• Directly supervise and support onshore and offshore NOA Patient Access Representative teams.
• Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications.
• Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership.
• Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges.
• Monitor daily admission volumes, staffing capacity, productivity, and service level performance.
• Develop and maintain staffing plans to support client needs and volume fluctuations.
• Lead onboarding, training, mentoring, and performance coaching for NOA staff.
• Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials.
• Conduct quality assurance reviews and identify opportunities for process improvement.
• Ensure compliance with payer-specific notification requirements and client contractual obligations.
• Lead regular operational meetings with Guidehouse and client leadership teams.
• Identify trends contributing to notification-related denials and implement corrective action plans.
• Develop performance dashboards and operational reports for internal and client stakeholders.
• Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations.
• Participate in implementation planning, workflow design, and transition activities for new client engagements.
• Promote a culture of accountability, teamwork, customer service, and operational excellence.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field; or equivalent combination of education and experience.
• Minimum three years of hands-on experience performing Notification of Admission, authorization, utilization management support, or related payer notification functions.
• Minimum three years of healthcare operations leadership or supervisory experience.
• Demonstrated experience managing remote teams, including offshore resources.
• Strong understanding of hospital inpatient and observation workflows.
• Knowledge of commercial, Medicare, Medicaid, and managed care payer notification requirements.
• Experience working with hospital electronic medical record systems, including Epic and/or Meditech.
• Experience developing operational workflows, SOPs, and training programs.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Proficiency in Microsoft Excel, Outlook, PowerPoint, Teams, and reporting tools.

Requirements

• Five or more years of healthcare revenue cycle leadership experience.
• Experience managing outsourced or managed services healthcare operations.
• Experience supporting multiple hospital clients simultaneously.
• Knowledge of authorization, utilization management, denial prevention, and case management workflows.
• Experience with performance improvement methodologies and operational excellence initiatives.
• Prior experience working in a consulting or healthcare managed services environment.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program