[Hiring] Manager, Laboratory Services (Information Systems) @Keck Medicine of USC

Role Description

The Laboratory Services Information System Manager monitors, maintains, updates, trains and coordinates all aspects of the Lab Information System to ensure efficient and optimal operations at all times. The individual also acts as a liaison officer for all LIS and HIS:LIS-related issues, interacting with Laboratory Staff, Hospital Departments/Nursing Units, internal and external Information System personnel. Position must understand the interactive relationship between all systems that interact with LIS including but not limited to PowerChart, Cerner AP and CP, Kronos, PBAR, and Master Control. Position helps ensure CAP, CLIA, MC, and CDM compliance.

• Monitor all aspects of the daily LIS operations.
• Assign tasks to other LIS Team members matching their skill sets, and monitor their progress.
• Evaluate LIS team members annually based in part on the execution of these assignments.
• Address and resolve computer-related problems/issues as presented by both lab personnel and non-laboratory personnel.
• Assist the Department Director in formulating LIS goals consistent with Departmental Goals and Objectives.
• Keep the Charge Data Master and other billing functions accurate and up to date.
• Work with Order Communications Coordinator to facilitate dissemination of information regarding use and capabilities of Cerner System.
• Assist lab personnel in gathering data from Information System needed to complete reports, QA data, statistics, and other essential informational material.
• Recognize normal, abnormal and critical results and take appropriate action as required.
• Knowledge of clerical and computer functions and for carrying out additional clinical and clerical duties.
• Communicate and interact effectively with co-workers and guests of the institution.
• Adhere to established Hospital and Departmental policies and procedures.
• Maintain professional growth and development by attending Continuing Education sessions.
• Actively participate in the Department’s Quality Assurance program and attend meetings as necessary.
• Instruct, orient, and complete orientation checklist for new lab and LIS employees.
• Evaluate new technical procedures and assure their accuracy and implementation in the LIS section.
• Provide input to annual Performance Appraisal review for staff rotating in section.
• Assist the Department meet accreditation requirements by licensing agencies.
• Coordinate and integrate department services on intradepartmental, interdepartmental and hospital wide levels.
• Plan for provision of service through provision of appropriate levels of qualified competent staff.
• Establish and maintain performance improvement and quality control activities.
• Provide for orientation, training, and continuing education of staff.
• Monitor space/resource requirements and utilization of outside resources.
• Assure results are available within defined TAT guidelines, from the LIS perspective.
• Adhere to Safety / Infection Control guidelines using personal protective equipment as required.
• Willingness to take on new tasks and additional responsibilities.
• Display flexibility to cover the lab in emergencies and difficult staffing situations.
• Maintain an English speaking environment in all work areas.
• Perform other duties as assigned.

Qualifications

• BS or BA degree in a related field.
• 5 years experience in an acute care facility setting.
• 3 years in a Laboratory Information System Analyst capacity.
• 1 year prior supervisory experience.
• Familiarity with CAP and CLIA LIS regulations.
• Familiar with good management of human resources techniques and rules.
• Organization/time management skills.
• Excellent analytical, problem-solving, planning and evaluation skills.
• Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.

Preferred Qualifications

• SOFT LIS experience.
• Familiarity with HL7, SQL, Co-path, PowerChart, PathNet, and Cerner strongly recommended.
• Excel, Word, PowerPoint, MDI, FSO, E”KM editor, Discern Visual Developer.
• Clinical Laboratory Scientist - CLS from State of California.
• ASCP Certification.
• Evidence of attendance at LIS workshops.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.

Company Description

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere.