[Hiring] Manager, IoT Solutions Engineering @Sunbelt Rentals, Inc.

Role Description

The Machine Intelligence Equipment Specialist monitors a fleet of generators & HVAC equipment throughout the United States. This role takes machine intelligence from all available resources, determines what is useful to improve the customer experience, and channels that through either the shop or sales channels to enhance the rental experience.

This role is responsible for the effective and efficient monitoring and communicating of the status of all systems on a continuous basis to ensure best customer outcomes. This role works in conjunction with the Strategic Customer Support team, Inside Sales, and Profit Centers to enhance the overall customer experience.

Position Responsibilities:

• Monitors the fleet telematics data daily to provide overall telematics support for Power & HVAC by using machine intelligence, data visualization, and analytics to identify predictive and preventative maintenance, and condition monitoring.
• Provides input to the sales team on technical proposals.
• Completes weekly updates on the status of all equipment and the impact to the customers.
• Utilizes CRM for customer communications.
• Other duties as assigned by management.

Qualifications

• Bachelor’s or Associates Degree or equivalent experience plus 3-5 years of technical experience, preferably in an equipment service industry.
• Technical and mechanical aptitude to understand generators, electrical power distribution & connection, switchgear, load banks, compressed air systems, and HVAC/drying equipment for designed applications.
• Analytical capabilities to interpret data, generate reports, and understand full external and internal sales and customer service processes.
• Excellent sales, communication, and listening skills.
• Strong safety standards.
• Demonstrated ability to work in a fast-paced, team-oriented, customer solutions-focused environment.
• Flexibility to work extended hours and be on-call.
• For Power & HVAC: Journeyman Electrician, technical certification, EPA (HVAC) preferred.

Requirements

• Must be able to bend, squat, crouch, and/or reach and lift up to 25 pounds or more, as required by the job.
• Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind, or excessive temperatures and/or night and weekend work.
• All duties must be performed according to Sunbelt’s safety policies and guidelines.
• Reasonable accommodations may be made to comply with ADA/ADAAA.

Benefits

• Health, Dental, and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life, and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• You will become eligible for benefits on the first of the month following 30 days from your start date.
• Paid time off from work includes:
  • 12-25 vacation days depending on years of service.
  • 5 sick days.
  • 6 holidays.
  • 2 half day holidays.
  • 2 floating holidays.
  • 1 inclusion day.
  • 1 volunteer day.