[Hiring] Manager - Investigations, KYC @Amazon

Role Description

Manager of manager’s role. In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~75-80 headcount) who investigate seller registration related documents on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.

• Provide leadership and administrative support to team(s).
• Focus on the people development of the team.
• Minimize the impact of bad actors by meeting decision quality targets.
• Constantly meet/exceed service levels based on capacity and team delivery.
• Execute road mapped projects with various stakeholders.
• Participate in strategic planning and project road mapping activities.
• Understand the VRMO vision and make independent decisions with sound judgment.

The incumbent is required to demonstrate performance in the following areas:

• Metrics: Consistently lead the group of managers to meet goals aligned to bad actor reduction and improved seller experience.
• Accountable to represent the performance of the entire team/sub-function at various platforms worldwide.
• Dive deep on metrics and facilitate solutions.
• Process Improvement: Deliver significant business impacts through improvements to quality, productivity, or customer experience.
• Work with various stakeholders to ensure feature prioritization and delivery of process level improvements.
• Enable the team to deliver on improvements and demonstrate timely delivery of projects on roadmap.
• People Development: Develop the career and skills of Managers and Investigator teams through continuous performance feedback.
• Setup governance mechanisms on people processes.
• Engage people, identify training needs, and upskill accordingly.
• Create a roadmap based on improvement areas and career aspirations.
• Work towards creating a strong succession plan within the team.
• Hire the best for the team and act as a mentor.
• Networking: Communicate with multiple stakeholders within the organization.
• Keep abreast of trends and fraud issues impacting the retail industry.
• Ensure Amazon is leading the curve in identifying and preventing new fraud attacks.

Qualifications

• 3+ years of team management experience
• 6+ years of operational and/or retail management experience
• Experience using data to influence business decisions
• Experience as a manager of managers
• Experience across the domain of risk management & compliance operations
• MBA

Requirements

• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
• Experience in operational excellence using six sigma methodologies

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.