[Hiring] Manager, Infrastructure Operations and Data Center Services @Sony

Role Description

Sony Corporation of America seeks a Manager, Infrastructure Operations and Data Center Services in Reston, VA to be responsible for Data Center and Network facilities operations management, including Sony configuration items and assets.

• Monitor systems and ensure hardware, network, and server availability using tools including SolarWinds to detect and resolve performance issues.
• Deliver IT programs through governance, resource and financial planning, and Total Cost of Ownership (TCO) strategies to drive efficiency and continuous improvement.
• Analyze service performance and recommend Service Level Requirements (SLRs) adjustments to align with business needs while balancing cost and operational impact.
• Oversee offshore and onshore vendor teams, ensuring SLA compliance, driving efficiency, and resolving delivery obstacles.
• Collaborate with ADM (Application Development and Maintenance), BRM (Business Relationship Management), and Infrastructure Services teams to ensure that Development and Maintenance services are delivered up to expectations.

Telecommuting and/or working from home may be permissible pursuant to company policies.

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Qualifications

• Master’s degree in Telecommunications, or related field, or equivalent.
• Three (3) years of experience monitoring systems.

Requirements

• Experience using tools including SolarWinds to detect and resolve performance issues.
• Ability to deliver IT programs through governance, resource and financial planning, and TCO strategies.
• Experience analyzing service performance and recommending SLR adjustments.
• Experience overseeing offshore and onshore vendor teams.
• Ability to collaborate with various teams to ensure service delivery meets expectations.

Benefits

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents.
• Access to a Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee assistance plan and comprehensive behavioral health benefits.
• Fertility benefits, including surrogacy and adoption assistance programs.
• Basic and supplemental life insurance for employees and their families.
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.
• Short-term & long-term disability plans.
• Up to 12 weeks of paid parental and caregiver leave.
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting.
• Education assistance and student loan programs.
• Flexible Work Arrangements, including remote and hybrid work schedules.
• Time off to include vacation, paid holidays, sick leave, Summer Fridays, and a winter break between Christmas and New Year’s Day.
• Referral bonuses (subject to eligibility).
• Matching gift program.
• A wide variety of employee business resource groups (EBRGs).
• Special discounts on Sony products, offered exclusively to Sony employees.
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions).

Salary Range

$145,500.00 – $150,000.00/year.