[Hiring] Manager Individual Underwriting - New Business Call Center @Careers Mutual Of Omaha

Role Description

We're looking for an experienced, people-first leader to lead our New Business Call Center through a period of growth, modernization, and transformation. This role provides leadership to approximately 60 frontline teammates through three supervisors and plays a critical role in delivering exceptional experiences for customers, producers, and associates.

You'll lead through coaching, collaboration, and accountability, helping your team navigate change while achieving operational goals. If you're energized by developing people, improving processes, and creating a positive, inclusive culture, we'd love to hear from you.

Qualifications

• 5+ years leading call center, contact center, customer service, or operations teams, with 10+ years of progressive leadership experience preferred.
• Experience leading supervisors or other people leaders while building accountability and empowering high-performing teams.
• A proven track record of successfully leading teams through organizational change, transformation, and evolving business priorities.
• A passion for developing others through coaching, candid feedback, recognition, and meaningful growth opportunities.
• The ability to foster an engaged, inclusive culture built on trust, collaboration, accountability, and continuous improvement.
• Experience leading in a metrics-driven environment by coaching behaviors that drive performance, service excellence, and business results.
• Strong cross-functional partnership and communication skills, with the ability to influence stakeholders and align teams around shared goals.
• A commitment to improving both the employee and customer experience through thoughtful decision-making, data-driven insights, and continuous process improvement.
• High self-awareness, adaptability, resilience, and openness to diverse perspectives and new ways of working.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Insurance or underwriting experience.
• Continuous improvement / Operational Excellence experience.
• Technology implementation experience.
• Contact center transformation experience.

Benefits

• Estimated Salary: $120,000 - $150,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.