[Hiring] Manager, Hotel Operations Support - Task Force @IHG

Role Description

Provide subject matter expert advice to IHG Army Hotels with on-ground support as a Taskforce Operations Manager supporting hotel and business needs. Position will travel based on priority across identified IHG Army Hotels estate.

This position is required to be able to travel (100%) to different hotels within the IHG Army Hotels estate to provide leadership and operations support as needed. May be required to work nights, weekends, and/or holidays.

Your day to day:

• Work closely with Regional Operations teams to help identify opportunities to drive performance improvement across IHG Hotel Metrics, designing and implementing initiatives to help our Hotels achieve desired outcomes.
• Ensure an aligned approach between IHG Operations, Commercial and People teams to optimize support for hotels.
• Provide feedback to IHG Corporate Function leadership teams (Finance, HR, Risk, Development) on hotel needs and drive constant innovation.
• Play a significant role in the delivery of complex, hotel-impacting projects, becoming a key stakeholder from initiation to design.
• Influence AMER functions in developing projects and tools to meet hotel needs.
• Engage with Regional leaders to support the definition, measurement, and governance of Hotel Metrics.
• Lead on the delivery of operations support materials to hotels, particularly for new Senior leaders (General Managers, Operations Managers, HR Managers).
• Review and analyze opportunities for hotels to utilize all IHG tools and resources, effectively executing on IHG initiatives and ensuring adoption.
• Manage AMER corporate/hotel projects and engage with Regional/Functional leadership teams to ensure buy-in and embedding of solutions.
• Work closely with regional analytics and insights teams to identify operations’ requirements for reporting and new insights.
• Act as a subject matter expert for regional functions, co-developing hotel-facing solutions.
• Support the development and implementation of regional performance management toolkits and structure.
• Champion key global initiatives within Regional Operations.
• Coordinate and monitor consulting activities to ensure proper support of inbound calls and email requests from hotels, travel agents, and third-party intermediaries.
• Coach and develop staff; provide escalation support for difficult or sensitive subjects; hire, fire, assess, discipline, document performance, recommend salary and classification changes.
• Develop and grow the skills and leadership experience of Hotel Managers, Supervisors, and colleagues; set annual colleague engagement action plans and strive to maintain high colleague satisfaction.

Qualifications

• Bachelor's or Master's Degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• 5-10 years’ experience in hotel leadership operations management.
• Demonstrated mastery of multiple disciplines/processes related to the position, including hotel operations, human resources, revenue management, hotel industry sales, and training experience.
• Experience working in branded service delivery.
• Demonstrable experience in working with and across multiple stakeholders to deliver change within a hotel environment.
• Self-starter with high drive for results, strong problem-solving, and time management skills.
• Demonstrated ability to manage multiple tasks and projects with follow-through and attention to detail.
• Strong communications, presentation, negotiation, and conflict management skills.
• Language skills (beneficial) and cultural awareness (essential) for effective multi-country communications.
• Experience with Microsoft Office software (PowerPoint, Word, Excel, etc.) and other relevant scripting tools and software desirable.

Requirements

• Ability to perform the following:
• Standing and moving about the facilities.
• Carrying or lifting items weighing up to 25 pounds.
• Using a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and equipment.
• Travel – 100% to different hotels within the IHG Army Hotels estate.
• May be required to work nights, weekends, and/or holidays.

Benefits

• Salary range: $83,000.00 to $115,000.00.
• Eligible for bonus pay (as applicable).
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits.