[Hiring] Manager, Enterprise Applications @NextGen Federal Systems

Role Description

The Enterprise Applications Manager is a hands-on technology leader, responsible for the strategy, administration, governance, and continued evolution of NextGen Healthcare’s enterprise Salesforce platform, along with an extensive suite of integrated applications. This role requires deep, senior-level Salesforce administration experience and the ability to personally and directly lead complex platform decisions, solution designs, configurations, optimizations, and operational support, while also managing and developing a group of Salesforce administrators, embedded within a larger, collaborative team of Salesforce professionals.

• Help establish, maintain, and execute a multi-year Salesforce capability roadmap aligned with business priorities across Sales, Client Service, Marketing, Project Management, R&D, and other enterprise functions.
• Maximize the value of existing Salesforce investments (Service Cloud, Sales Cloud, Marketing Cloud, Experience Cloud).
• Evaluate, introduce, and leverage emerging capabilities such as the Agentforce suite of products, Data 360, Event Monitoring, advanced automation, analytics, digital experiences, and other platform innovations.
• Translate business objectives into scalable, secure, and supportable Salesforce solutions.
• Provide technical and strategic direction for platform governance, release management, solution standards, data quality, integrations, adoption, and ongoing improvement.
• Lead the planning, implementation, support, enhancement, and ongoing optimization of assigned enterprise applications and related technology capabilities.
• Partner with business stakeholders to understand operational needs, strategic objectives, and process improvement opportunities.
• Oversee application services across the full lifecycle, including configuration, enhancement, integration, issue resolution, upgrades, and user support.
• Establish roadmaps, priorities, and work plans for application initiatives, operational activities, and continuous improvement efforts.
• Ensure enterprise applications operate effectively, meet business requirements, and align with organizational standards for quality, security, compliance, and scalability.
• Develop and maintain governance, policies, processes, and documentation that support effective application management and service delivery.
• Monitor application performance, service levels, and user experience, and implement improvements that increase operational efficiency, reliability, and business value.
• Lead cross-functional collaboration with business leaders, IT teams, architecture, security, data partners, and external vendors.
• Manage risks, dependencies, escalations, and competing priorities related to application delivery and operational support.
• Evaluate technology solutions and recommend improvements, enhancements, or future capabilities based on business needs and enterprise direction.
• Provide leadership, coaching, and performance management for team members.
• Stay informed on emerging technologies, business trends, and best practices to support innovation and continuous improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Any combination of education and experience which would provide the required qualifications for the position.

Requirements

• 7+ years of relevant experience in enterprise applications, information technology, or a related function.
• 2-4 years of leadership experience.
• Experience leading enterprise application initiatives, teams, or functional areas.
• Experience working with business stakeholders to define requirements, prioritize work, and deliver technology-enabled solutions.
• Experience supporting enterprise applications in a complex operational environment.

Knowledge, Skills & Abilities

• Knowledge of enterprise application management, support models, and system lifecycle practices.
• Business process analysis, requirements gathering, and solution delivery approaches.
• Governance, change management, risk management, and operational controls for enterprise systems.
• Enterprise technology environments, including integrations, data flows, security considerations, and vendor-supported solutions.
• Strong leadership and team development skills.
• Project, operational, and service delivery management skills.
• Planning, prioritization, and execution skills.
• Stakeholder management and collaboration skills.
• Analytical, problem-solving, and decision-making skills.
• Verbal and written communication skills.

Company Description

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.