[Hiring] Manager, Community @Scopely

Role Description

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations.

• Own the execution of the community strategy across channels.
• Manage communication planning for launches and live-service beats.
• Ensure player sentiment and community context are reflected in how we engage our audience.
• Serve as a key operational lead for the community function.
• Help the team prioritize effectively, maintain player trust, and deliver clear, consistent communication.

Qualifications

• 5+ years of experience in community, social, or player engagement.
• Experience managing community programs for live-service games.
• Strong judgment in player communication, prioritization, and escalation handling.
• Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience.
• Strong written and editorial instincts with the ability to adapt tone to different player situations.
• Experience translating player sentiment into actionable recommendations.
• Data-informed mindset with experience using engagement and feedback signals to improve outcomes.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment.

Requirements

• Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops.
• Manage day-to-day community operations and communication cadence.
• Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities.
• Support continuous improvement of communication systems, workflows, and team processes.
• Lead the day-to-day work of community managers and/or community specialists.
• Set weekly and monthly priorities, operating rhythms, and execution standards.
• Foster a high-quality, player-first approach to community engagement.
• Support team development through feedback, coaching, and performance management.
• Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams.
• Monitor player sentiment and discussion trends across community surfaces.
• Synthesize feedback into actionable insights for internal stakeholders.
• Lead communication planning for launches, updates, incidents, and major game moments.
• Support escalation planning and messaging during sensitive or high-impact player-facing situations.
• Partner with Marketing and creator partners on community-facing content initiatives.
• Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators.
• Provide regular reporting and insight summaries to stakeholders.
• Refine communication plans and community programs based on performance and learnings.

Benefits

• Experience with large midcore, live-operated F2P mobile games.
• Strong collaborative approach with Marketing, Product, and Player Experience partners.
• Experience supporting creator programs and community-led content initiatives.