[Hiring] Manager, Community @Scopely
Manager, Community @Scopely
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Manager, Community @Scopely

1wk ago - Scopely is hiring a remote Manager, Community. πŸ’Έ Salary: unspecified πŸ“Location: Canada

Role Description

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations.

  • Own the execution of the community strategy across channels.
  • Manage communication planning for launches and live-service beats.
  • Ensure player sentiment and community context are reflected in how we engage our audience.
  • Serve as a key operational lead for the community function.
  • Help the team prioritize effectively, maintain player trust, and deliver clear, consistent communication.

Qualifications

  • 5+ years of experience in community, social, or player engagement.
  • Experience managing community programs for live-service games.
  • Strong judgment in player communication, prioritization, and escalation handling.
  • Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience.
  • Strong written and editorial instincts with the ability to adapt tone to different player situations.
  • Experience translating player sentiment into actionable recommendations.
  • Data-informed mindset with experience using engagement and feedback signals to improve outcomes.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment.

Requirements

  • Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops.
  • Manage day-to-day community operations and communication cadence.
  • Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities.
  • Support continuous improvement of communication systems, workflows, and team processes.
  • Lead the day-to-day work of community managers and/or community specialists.
  • Set weekly and monthly priorities, operating rhythms, and execution standards.
  • Foster a high-quality, player-first approach to community engagement.
  • Support team development through feedback, coaching, and performance management.
  • Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams.
  • Monitor player sentiment and discussion trends across community surfaces.
  • Synthesize feedback into actionable insights for internal stakeholders.
  • Lead communication planning for launches, updates, incidents, and major game moments.
  • Support escalation planning and messaging during sensitive or high-impact player-facing situations.
  • Partner with Marketing and creator partners on community-facing content initiatives.
  • Track community KPIs including engagement, sentiment, responsiveness, and player trust indicators.
  • Provide regular reporting and insight summaries to stakeholders.
  • Refine communication plans and community programs based on performance and learnings.

Benefits

  • Experience with large midcore, live-operated F2P mobile games.
  • Strong collaborative approach with Marketing, Product, and Player Experience partners.
  • Experience supporting creator programs and community-led content initiatives.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Canada
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Manager, Community @Scopely
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
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remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up βœ“
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Offer Accepted βœ“
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Application Denied βœ“
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