[Hiring] Manager, Client Privileged Access @Aspirion

Role Description

The Client Privileged Access Team is responsible for owning and scaling the credentialing function within Aspirion. This role requires managing user access for client systems and ensuring compliance with established protocols. The ideal leader will lead a team that works collaboratively with clients, operations, and implementation teams to facilitate new user requests, maintain access records, conduct audits, and support deactivation processes.

The Client Privileged Access Manager will manage the credentialing operations for 200+ providers, ensuring compliance with organizational policies, procedures, and regulatory requirements.

Duties and Responsibilities

• Own end-to-end credentialing for clinicians/providers across multiple states and payers (as applicable), including new credentialing, recredentialing, and ongoing maintenance.
• Supervise and coach credentialing staff to maintain high performance standards and ensure timely provider onboarding.
• Collaborate with client success team and directly with clients to streamline credentialing and onboarding workflows to build and sustain client relationships.
• Create and maintain SOPs, checklists, and QA processes to ensure accuracy, completeness, and audit readiness.
• Partner with HR and Recruiting teams to align hiring timelines with credentialing processes.
• Create and maintain tracking reports, performance standards, and measure outcomes in collaboration with the Credentialing and service lines.
• Collaborate with Compliance/Legal to ensure adherence to external compliance where required and internal policies.
• Promote continuous process improvement and customer service excellence.
• Ensure compliance with employment laws, HR policies, and affirmative action requirements.
• Develop, implement, and administer credentialing documentation, identify issues, and follow up for resolution departmental policies and procedures.
• Maintain integrity, accuracy, and completeness of credentialing databases.

Qualifications

• 3+ years of experience in Client Access.
• Proven experience in leadership, including growing a team.
• Experience building a Client Access function or materially maturing an existing program.
• Experience with mergers and acquisitions and supporting a diverse workforce required; healthcare/medical billing preferred.

Competencies

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with access management protocols and auditing processes.
• Experience with ServiceNow or similar access management tools is a plus.