[Hiring] Manager, Claims - Field Property @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This leadership position will require someone who can:

• Lead – energize others and share leadership.
• Innovate – solve needs in ways people have not yet imagined.
• Adapt – anticipate and embrace change.

The ideal candidate will possess:

• Strong claims knowledge, Property experience is preferred.
• Proven leadership (informal or formal), including mentor and/or coaching skills.
• Strong customer service and conflict resolution competency.
• Excellent organization and adaptability skills.
• Can work through ambiguity.

As a Manager, you'll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include:

• Handling customer satisfaction.
• Expense control.
• Supervising loss cost objectives.
• Supporting cross-functional and cross-claims specialty coordination.
• Leading local recruiting teams and partnering with Human Resources and claims leadership to develop an annual workforce plan.

Qualifications

• Undergraduate degree or post-graduate studies preferred.
• State licensing where required.
• Successful completion of required/applicable claims certification training/classes.

Requirements

• Eight years related experience in claims settlement, handling or management.
• Supervisory, training and/or claims consulting experience preferred.
• In-depth knowledge of claims files handling, investigation and settlement processes and procedures.
• Legal issues/litigation process as it relates to claims.
• Best claims practices and quality file review procedures.
• Insurance industry operations including understanding of sales and underwriting functions.
• Excellent customer focus to proactively identify and understand customer needs.
• Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.
• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations.
• Ability to supervise and train claims representatives in all aspects of claims processes.
• Effective communication skills vital for customer contact, reaching resolution, presentations, project management and personnel management.
• Ability to make decisions, prioritize and set strategic directions.
• Ability to organize and take care of a variety of situations, discern problems and recommend/implement resolutions.
• Proficient use of personal computer, including claims and business software.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.