[Hiring] Manager, Civic Engagement @WorkMoney, Inc.

Role Description

The Manager, Civic Engagement plays a key role in how WorkMoney, Inc. brings its campaigns to life across multiple channels, including phone and SMS. Reporting to the Director, Community Impact, this role oversees the day-to-day execution of multi-channel outreach, ensuring programs are organized, deployed effectively, and consistently meeting defined goals. This is a time-limited, project-based role, with an expected duration of approximately six months, subject to program needs.

• Manage WorkMoney, Inc’s civic engagement multi-channel programs, including phones and other outreach channels.
• Support the translation of campaign priorities into clear, executable plans, ensuring outreach is organized, accurate, and delivered on time.
• Build, deploy, manage, and optimize outreach campaigns primarily through direct phone outreach, maintaining quality, consistency, and alignment with campaign objectives.
• Support vendor-led program execution by coordinating inputs, tracking deliverables, and maintaining visibility into timelines and progress.
• Adjust execution plans and outreach schedules in response to shifting campaign priorities, ensuring programs remain on track to meet timelines and performance goals.
• Support audience targeting and list execution, ensuring outreach is delivered appropriately to audiences.
• Monitor performance against defined goals, identifying gaps or risks and identifying opportunities for improvement.
• Prepare and present regular reporting on campaign performance, including progress, challenges, and outcomes.
• Ensure quality control across outreach programs, including accuracy, targeting integrity, and execution standards.
• Coordinate with cross-functional partners (e.g., data, creative, operations) to ensure campaigns are executed effectively and dependencies are managed.
• Maintain workflows, trackers, and documentation to support consistent and scalable execution.
• Proactively communicate updates, risks, and needs, ensuring alignment and continuity across workstreams.
• Support the preparation and distribution of program materials, including scripts, guidance, and updates for outreach execution.

Qualifications

• At least two cycles of experience managing high-volume outreach, engagement, advocacy or political campaign-based programs, including direct experience with phone and/or SMS programs.
• Demonstrated experience managing multi-channel outreach programs, including coordination, deployment, and performance tracking.
• Hands-on experience with outreach platforms such as CallHub, Strive, GetThru, Hustle, NGP VAN, or similar tools.
• Proven ability to manage multiple workstreams simultaneously, while maintaining strong attention to detail and execution quality.
• Experience coordinating across teams to deliver timely results and meet shared objectives.
• Ability to monitor performance against defined targets, identify gaps or risks, and recommend opportunities for improvement.
• Strong organizational and communication skills, with the ability to clearly convey updates, issues, and next steps.
• Ability to work a flexible schedule, including evenings and weekends, based on program needs.

Requirements

• Spanish language proficiency, including experience supporting bilingual outreach.
• Experience working in or supporting outreach efforts in working-class communities.
• Experience building targeted outreach lists using NGP VAN or similar CRM tools.

Benefits

• Competitive salary of $103,500 annually.
• Fully covered premiums for medical, dental, and vision insurance.
• Retirement plan includes up to a 6% employer match.
• Contributions toward student debt repayment.
• Generous paid time off options.
• Stipends for remote work expenses and cell/internet data usage.