[Hiring] Manager Applications Security, Epic and Workday @UMass Memorial Health

Role Description

Responsible for managing and developing a team and growing relationships with operational leaders to help drive the direction of department and organizational objectives.

Major Responsibilities:

• Relationship Building and Proactive Management
  • Establishes and maintains effective working relationships with operational staff.
  • Proactively identifies barriers to completing work requirements and escalates issues as needed.
  • Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.
• Application Management
  • Understands and defines application road map for all critical applications.
  • Measures / ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed.
  • Monitors, recommends and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.
  • Plans for and oversees annual strategy for all portfolio optimization initiatives included under area of oversight.
  • Oversees the application upgrade process, including recommending new functionality to operational staff.
  • Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
  • Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
• Product and System Evaluation
  • Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.
• Knowledge Advancement
  • Actively learns and applies new skills to improve support for customers and coworkers.
  • Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
  • Actively participates in professional development programs defined by department.
• Troubleshooting and Issue Resolution
  • Monitors and engages in ticket triage process and analysis to determine the appropriate work stream.
  • Assists in scoping efforts for issue resolution.
  • Helps to monitor and meet service level agreements.
  • Identifies common trends and plans for / proactively addresses key drivers.
  • Directs the troubleshooting of application components within server configurations, including system services, interface jobs, and application settings.
• Vendor Coordination
  • Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with UMMH standards and project specifications.
• Project Management Responsibilities
  • Manages work across various functional teams for cross-functional projects.
  • Monitors project scope and adherence to project management guidelines.
  • Participates or develops applications-related project plans.
  • Escalates issues as needed to ensure timely resolution.
  • Participates in project estimation work.
  • Develops and enforces department procedures and standards, particularly for deploying and configuring applications and features.
  • Establishes and upholds build standards to ensure consistency and quality.
• Personnel Management
  • Oversees the on-call schedule and acts as the primary escalation point for on-call analysts.
  • Manages employee workloads, creates / establishes KPIs / metrics and tracks overall performance for individuals and team.
  • Conducts annual performance reviews and supports staff development. Develops and manages both annual performance goals and professional development plans in line with department expectations for team members.
  • Administrative Duties:
    • Ensures accurate submission of time sheets and approves payroll.
    • Maintains appropriate staffing levels.
    • Conducts interviews and job searches.
    • Participates in the development and administration of the operating budget for the IS Applications department.
• Staff Development and Engagement
  • Helps staff stay engaged with their work and support their career goals.
  • Provides guidance and opportunities for professional growth and serves as primary mentor to team members.
  • Focuses on maintaining a happy engaged workforce.
• Adaptability
  • Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.
  • Must be able to work off hours as needed and participate in an on-call rotation.

Qualifications

• License/Certification/Education:
  • Required: Bachelor’s degree or 8 years equivalent experience.
  • Epic/Workday/Application certifications or ability to achieve, as required by department.
  • Lean Green Belt certification or ability to achieve, as required by department.
• Preferred:
  • Project Management certification (PMP/CAPM).
• Experience/Skills:
  • Required:
    • 5 years experience with enterprise platforms (EHRs/ITSM/ERPs).
    • Strong interpersonal skills with the ability to engage and motivate teams.
    • Strong leadership skills, the ability to drive process improvements, and a proactive approach to managing and resolving complex issues.
    • Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude and solution focused even in challenging situations.
    • Proactive and adaptable, with a focus on continuous improvement and innovation.
    • Able to serve as a mentor and leader throughout the organization.
  • Preferred:
    • Healthcare experience.

Benefits

• This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Company Description

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.