[Hiring] Manager - Agency Services @Sammons Financial Group

Role Description

Lead, coach and develop Agency Services team members to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements. Drive individual and team performance to meet stated KPIs (key productivity indicators) and SLAs while continuously driving for efficiency gains and improvement to overall ease of doing business for our customers. Adhere to Sammons Financial Group (SFG) member companies shared values in all decisions and actions.

TEAM SUMMARY: Agency Services supports our Agent, MGA/IMO and Broker Dealer customers through the management of initial contracting, contractual updates and the payment of commissions for sales of Midland National and North American Company products. We provide processing and customer support to our fixed Life Insurance and Annuity distributions along with our variable annuity and mutual fund distribution. While serving each of our dynamic distribution channels, we manage multiple legacy systems, processes and procedures. The Agency Services team is located in both West Des Moines and Sioux Falls, with many employees working remotely.

What You'll Do In This Role

• Lead and develop team and individual KPIs, SLAs and goals that align with the departmental, divisional and SFG objectives.
• Attract and retain top talent by identifying high-potential employees and provide opportunities to develop their skills.
• Partner with each team member to focus on individual performance and inspire individual action toward meeting team standards.
• Review and analyze systems, processes and data to improve workflow and increase efficiency through application of technology.
• Active learner keeping abreast of industry trends and current competitive changes.
• Support and provide department level training, including overseeing of procedure documentation and work standards.
• Effectively lead and manage customer service related issues and process improvements.
• Actively manage the department budget with a strong focus on unit cost reduction opportunities.
• Foster internal and external working relationships to help achieve business goals.
• Lead, develop and engage employees in multi-site locations (including remote).
• Support and reinforce our commitment to operational, financial and internal controls processes.
• Create and maintain an operating environment that embraces our shared values.
• Commitment to embrace Sammons Financial Group Companies shared values.
• Regular attendance is required and expected in order to meet the business service levels.
• Participate in other initiatives and/or projects as necessary.

Qualifications

• College Degree or equivalent work experience (Preferred)
• Insurance industry experience (Preferred)
• Prior management of KPIs, SLAs, planning and workforce management data (Preferred)
• Bias to action and sense of urgency with problem solving, strategic and process thinking skills.
• Effective leadership, coaching, motivation and decision making skills.
• Strong focus on customer service.
• Proven ability to manage multi-facetted business needs and diverse processes.
• Exceptional verbal, written and visual communication skills.
• Must exhibit a strong emotional intelligence.
• Self-motivated and ability to work independently and effectively under deadline pressures.
• Strong analytical skills to evaluate facts and data using sound and mature judgment.
• Balance all business decisions weighing the cost benefits of each.
• Travel up to 25% may be required.

Requirements

• Criminal background check required.

Benefits

• Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
• Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
• Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
• Work–life balance that means something: Friday afternoons off year-round, generous paid time off, and paid holidays.
• Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities.
• Make an impact beyond the workplace through volunteer time off and our company nonprofit matching gift program.
• An ownership culture that inspires; join a connected, values-driven workplace.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role.

Additional Information

Sammons Financial Group Is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Sammons Financial Group is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

Sammons Financial Group participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Sammons Financial Group maintains an internal Talent Acquisition function and does not accept unsolicited resumes or candidate submissions from search firms, staffing agencies, or other third-party recruiting vendors.