[Hiring] Manager, Administrative Operations & Support Services @SCH SERVICES INC

Role Description

The Manager, Administrative Operations & Support Services leads a centralized, multi-disciplinary team within the organization's Administrative Operations Support Centers of Excellence (COE) framework. This role is accountable for delivering comprehensive administrative support to Shared Services functions and Professional Services consultants. The role is instrumental in facilitating efficient enterprise-wide administrative support coordination, maintaining seamless communication and operations, including support for senior executives with high-level administrative needs.

Given the organization's current size and growth trajectory, this is a true player/coach role. The Manager both leads the team and drives execution of high-priority initiatives, stepping in across service lines as needed. This individual combines strategic vision with a willingness to roll up their sleeves, setting the standard for the team through direct example.

Service areas under this role's stewardship span the full range of the firm's administrative support needs, including:

• Document production
• Research services
• Marketing support
• Executive calendaring
• Corporate travel
• Client contracting and Statement of Work (SOW) administration
• Related administrative operations

This role reports to the Chief Human Resources Officer (CHRO) within SCH Shared Services – Administrative Operations.

Qualifications

• Bachelor's degree in Business Administration, or a related field; equivalent experience considered
• 7+ years of progressive experience in administrative services, operations, contracting/client services, or a combination of these disciplines
• 5+ years of direct team management experience, ideally in a professional services or COE environment

Requirements

• Demonstrated ability to thrive as a player/coach, balancing hands-on involvement with effective delegation, process improvement, and development of team expertise
• Proficiency with enterprise productivity suites (Microsoft 365), client contracting platforms, and ERP or spend management systems
• Actively builds fluency with data-driven productivity tools, applying them to improve drafting, editing, and analytical work
• Strong project management skills; ability to manage competing priorities and deliver across multiple service lines simultaneously
• Exceptional written and verbal communication skills, including the ability to produce and review contracts and executive-level materials
• Analytical thinking applied to business process improvement and service optimization
• Skilled at managing stakeholder relationships through strategic questioning and consultative problem-solving
• Comfort embracing change and fostering a culture of inclusion across a growing team
• A collaborative, service-oriented mindset with sound judgment and discretion in handling sensitive information

Benefits

• Competitive total compensation package
• Medical and dental coverage at no premium cost for employees
• 401(k) and profit-sharing retirement plans
• Flexible spending accounts
• Paid time off (PTO)
• Company-paid holidays
• Gender-neutral parental leave
• Bereavement and pet leave
• Continuing education and professional accreditation sponsorship
• Life and AD&D insurance
• Short- and long-term disability
• Employee assistance program
• Mental health support program

Company Description

SCH Services provides centralized enterprise support across the SCH Capital Holdings, Inc. family of brands (SullivanCotter, Clinician Nexus, C3 Nonprofit Consulting Group & Lotis Blue). Through integrated expertise in finance and accounting, human resources, information technology, legal and compliance, marketing, administrative operations, and learning and development, the organization enables each operating company to focus on delivering exceptional client value while maintaining strong governance, operational excellence, and scalability.

Committed to aligning enterprise workforce capabilities with long-term business strategy, SCH leverages data-driven insights, AI-enabled frameworks, and collaborative partnerships with executive leadership and HR to drive measurable improvements in workforce productivity, employee engagement, and organizational readiness across its business units.

This is a remote role; however, we only operate in the following states: AZ, FL, GA, IL, IN, MA, MI, MN, MO, NC, NJ, NY, OH, PA, TX and WI.