[Hiring] Managed Care Manager @Neuronetics, Inc.

Role Description

Are you an experienced managed care professional who thrives on building payer partnerships, negotiating contracts, and improving reimbursement outcomes? We're looking for a Managed Care Manager to play a key role in advancing our payer strategy and supporting the continued growth of our organization.

In this role, you'll collaborate with leaders across Managed Care, Revenue Cycle, Operations, Finance, and Legal to ensure our providers and services remain accessible to patients through strong payer relationships and operational excellence. From contract negotiations and reimbursement analysis to provider enrollment and EDI operations, you'll help optimize processes that directly impact patient access and organizational success.

This is an exciting opportunity for a strategic, detail-oriented professional who enjoys solving complex challenges, driving process improvements, and influencing business outcomes in a dynamic healthcare environment.

What You'll Do

• Payer Contracting & Network Management:
  • Lead and support payer contracting activities, including new agreements, renewals, amendments, network expansions, Letters of Agreement (LOAs), Single Case Agreements (SCAs), and contract maintenance.
  • Negotiate reimbursement rates and evaluate fee schedules, contract language, and payer policies.
  • Manage contract lifecycles, maintaining accurate records of agreements, participation requirements, and payer communications.
  • Support organizational growth initiatives by facilitating payer participation for new providers, locations, and markets.
• Reimbursement & Financial Performance:
  • Analyze fee schedules, reimbursement methodologies, and payer policies to identify opportunities for improved financial performance.
  • Partner with Revenue Cycle and Operations teams to investigate and resolve underpayments, rate discrepancies, and reimbursement issues.
  • Monitor payer performance and support initiatives that improve reimbursement accuracy and revenue capture.
• Credentialing, Enrollment & Payer Operations:
  • Support provider credentialing and enrollment activities, including payer affiliations, roster management, demographic updates, and participation tracking.
  • Assist with EDI and payer operations such as claims, eligibility, ERA, EFT, clearinghouse enrollments, payer IDs, and troubleshooting payer connectivity issues.
  • Collaborate on provider onboarding and operational implementations affecting payer participation.
• Strategic Projects & Relationship Management:
  • Serve as a key contact for payer-related issues and escalations.
  • Partner with internal stakeholders on system implementations, process improvements, and managed care initiatives.
  • Stay informed on Medicare, Medicaid, commercial payer, and regulatory changes, communicating key impacts and recommendations to leadership.
  • Support departmental reporting, strategic planning, and special projects led by the Director of Managed Care.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or a related field preferred.
• 3-5 years of progressive experience in managed care, payer contracting, healthcare reimbursement, or payer operations.
• Strong knowledge of commercial payers, Medicare Advantage plans, Medicaid managed care organizations (MCOs), government plans, and third-party administrators (TPAs).
• Experience negotiating contracts and managing fee schedules and reimbursement arrangements.
• Familiarity with EDI processes, ERA and EFT enrollments, and payer operational workflows.
• Working knowledge of medical coding and claims processing, including CPT, HCPCS, and ICD-10.
• Strong communication, negotiation, relationship management, and analytical skills.
• Proficiency with Microsoft Office and contract management or payer-related systems.

Preferred Qualifications

• Experience in behavioral health, provider-based contracting, or physician practice managed care operations.
• Knowledge of value-based reimbursement models and emerging payer trends.
• Experience partnering with Finance, Revenue Cycle, and Legal teams on contract review and reimbursement matters.
• Familiarity with provider credentialing and enrollment processes.
• Proven ability to independently manage multiple projects and competing priorities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Optional supplemental medical insurance
• Health savings and flexible spending accounts
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short term disability and long term disability insurance
• Participation in a 401(k) savings and investment plan with company contribution
• Paid time off for non-exempt salaried employees calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
• Full-time exempt employees eligible for Flex-PTO, allowing time off without accrual
• Eligibility for paid sick leave if applicable and required under state law