[Hiring] Malware & Abuse Engineer @Kinsta

Role Description

As our new Malware & Abuse Engineer, you'll ensure platform integrity by monitoring and remediating malware, spam, and abuse issues, playing a critical role in protecting our customers and keeping them informed every step of the way. The ideal Kinsta Malware & Abuse Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated. This role's shift needs are within EMEA time zones (our team uses UTC for scheduling).

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed.
• Investigate and resolve malware situations escalated from the Support team.
• Write and document new malware signature rules for our customer scanning tools.
• Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses.
• Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to these issues as necessary.
• Provide ongoing feedback and work with internal teams to improve malware detection and remediation tools.
• Receive, validate, and process DMCA notices and counternotices.
• Monitor internal tools to identify users who misuse Kinsta's platform or use excessive resources.
• Collaborate with internal teams to gather the information customers need to resolve resource overuse or platform abuse, and monitor customer progress towards resolution.
• Collaborate with internal teams to recommend plan upgrades for customers facing resource constraints.

Qualifications

• You are completely fluent in English with excellent written communication skills.
• Experience detecting, investigating, and resolving intricate malware infections present primarily within PHP and JavaScript.
• Experience writing and applying regular expressions.
• Familiarity with WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors.
• Comfort working in a command line environment, as much of our tooling is command line based.
• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

Requirements

• Bonus if you have experience with:
• Previous experience in web hosting and/or WordPress technical support.
• An understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
• Experience investigating, determining the source of, and resolving outbound email spam processes and other platform abuse situations.

Benefits

• Annual remote expense budget.
• Flexible PTO.
• Paid parental leave.
• Annual professional development budget: available after one year with Kinsta.
• Sabbatical: available after three years with Kinsta (and every three years thereafter).
• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.
• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.