[Hiring] Maintenance Coordinator @Homeward

Role Description

The Maintenance Coordinator plays a critical role in the day-to-day operations of the maintenance, upkeep, and utility services of properties under Homeward's ownership. This individual will oversee the activation and coordination of lawn and pool maintenance services, manage emergency maintenance dispatches, and ensure that utilities are properly maintained. The role also includes overseeing quality control (QC) of vendor work, processing invoices after QC checks, and ensuring that all maintenance services adhere to timelines and quality standards.

The ideal candidate is a proactive, organized, and reliable individual who can handle multiple responsibilities and coordinate maintenance activities efficiently. You will serve as a central point of contact between vendors/service providers and internal stakeholders, ensuring the properties are well-maintained and operational. This role provides an opportunity to be a vital part of a fast-paced, dynamic team while contributing to the overall success of property management operations.

In This Role, You Will:

• Manage scheduling and activation of lawn and pool services (e.g., mowing, fertilizing, cleaning, chemical balancing), ensuring timely and quality service delivery.
• Update schedules based on seasons, weather, and property needs. Respond swiftly to emergency maintenance (e.g., plumbing, electrical), prioritizing and coordinating timely resolutions.
• Ensure activation and ongoing maintenance of essential utilities (water, gas, electricity). Handle service contracts, troubleshoot issues, and ensure uninterrupted service and accurate billing.
• Review vendor work via images/documentation, enforce quality standards, and address any deficiencies. Maintain vendor performance records and require rework when needed.
• Validate that vendor invoices align with contracts and the scope of work. Submit for approval, resolve discrepancies, and track payments in coordination with accounting.
• Track maintenance activities and vendor performance, ensuring timelines and standards are met. Set quality benchmarks and take corrective action when needed.
• Act as the main point of contact for vendors, maintaining strong relationships and open communication. Provide regular updates and reports to internal teams and leadership on maintenance status and vendor performance.
• Be the go-to person for all maintenance-related questions and ensure prompt, effective communication and issue resolution.

Qualifications

• Precision in reviewing vendor work, inspecting tasks, and verifying invoices to meet high standards.
• Strong urgency and prioritization skills, especially in handling emergencies and minimizing disruptions.
• Excellent verbal and written communication to coordinate with vendors, teams, and stakeholders.
• Able to manage multiple tasks—scheduling, vendor coordination, and emergency response—efficiently.
• Quick thinker with the ability to resolve issues like vendor changes or scheduling conflicts on the fly.
• Dedicated to delivering timely, professional service to both internal teams and external partners.
• Comfortable adjusting to changing conditions, emergencies, or shifting priorities.
• Works well independently and collaboratively across departments and with external vendors.

Value-Driven Employee Experience

• THE GOLDEN RULE: It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.
• CALM FOCUS: We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.
• ONE TEAM, ONE DREAM: Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title.