[Hiring] Maintenance Coordinator @Hazel Valley Homes

Role Description

Hazel Valley Homes is seeking a motivated, detail-oriented Maintenance Coordinator to join our fast-growing team. We’re a rapidly growing SFR owner/operator, and this role is essential in ensuring smooth operations across our property portfolio and the near and long-term success of HVH. This role requires a dynamic individual with a passion for problem-solving, exceptional attention to detail, and the drive to provide elite service to our residents.

• Triage incoming maintenance issues for our Single Family Rental assets, assess severity, and escalate appropriately.
• Serve as a liaison between residents, our internal Resident Services Team, and internal and external vendors.
• Manage tickets through our tech-enabled platform.
• Ensure timely follow-up, updates, and resolution of all resident maintenance requests.
• Promote resident satisfaction by providing high-level service and communication.
• Support HVH Property Management team in finding the most efficient and effective solution for repair tickets.
• Source, schedule, and dispatch vendors, ensuring work is completed within company standards, service level agreements, and compliance requirements.
• Negotiate pricing and obtain competitive bids for larger or recurring projects.
• Ensure all maintenance bids comply with municipal codes, HOA requirements, safety regulations, and fair housing standards.
• Perform other duties as assigned, contributing to the overall success of the team.

Qualifications

• 2+ years of experience in property management or maintenance coordination.
• Familiarity with the pricing of maintenance-related products and services.
• Familiarity with maintenance operations within property management focused on single-family rentals.
• Flexibility to work a varying schedule, including occasional evenings, weekends, and on-call periodically.
• Bachelor's degree preferred.
• Physical capability to perform tasks that involve bending, kneeling, crouching, or working in varied environmental conditions.
• Strong communication skills, both verbal and written.
• Visual acuity for reading documents, screens, and other printed materials.

Benefits

• Generous PTO to recharge and maintain a healthy work-life balance.
• Paid maternity and paternity leave to support your growing family.
• 401(k) program with matching to help you plan for a secure future.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A supportive, mission-driven team that values collaboration and shared success.