[Hiring] Loss Prevention Representative @Echo Global Logistics

Role Description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities.

In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

• Work with Roadtex Terminals and Warehouse Services on ensuring proper OS&D procedures are followed to mitigate claims exposure.
• Work closely with operations, customer service, service partners and shippers to bring resolution to lost or damaged freight.
• Conduct thorough investigations of shortages, including gathering evidence, documentation of results, and communication.
• Manage the disposition process for “On-Hand” shipments and “Refusals”. Complete all necessary paperwork and system updates within Roadvision.
• Proactively communicate issues and work to resolve within the team.
• Manage relationships within assigned accounts.
• Perform routine duties with minimal supervision following standard practices or procedures.
• Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible.
• Participate in pro-active team efforts to achieve department and company goals.

Qualifications

• High school diploma required; 2-year community college or vocational degree highly preferred.
• 1+ years' experience in customer service or logistics.
• Proven track record in handling multiple tasks and problem solving when handling difficult customer issues.
• Intermediate skills with Microsoft Office, Outlook, Word and Excel.
• Ability to follow standard operating procedures with little to no oversight.
• Clear, concise communication skills both written and verbal to effectively assist external and internal customers.
• Enjoy working in a fast-paced team environment and able to collaborate with others.

Requirements

• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

• For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .