[Hiring] Loss Mitigation Intake Document Specialist @Freedom Mortgage

Role Description

The Spec, Loss Mit Doc II is responsible for the intake review of loss mitigation options for all workout types on all loan types. Also responsible for assisting with inbox on an as needed basis depending on number of incoming items from borrowers and borrower’s counsel.

• Responsible for daily user maintenance of equipment.
• Review all incoming documents received from borrowers.
• Clearly notate system of record with documents received as well as documents still needed from borrower.
• Properly upload all documentation from borrowers into Tempo to ensure it’s loaded into the system of record (EDMS).
• Issue letters to borrowers advising what items are still needed to send file to Underwriting.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision.
• Review reports daily to ensure items completed the previous day were done accurately and correctly.
• Respond to emails and Comtags on a daily basis in a professional and accurate manner.
• Must be in compliance of established timelines and quality decisions for each file assigned.
• Familiar with mortgage documents strongly preferred.
• Must be familiar with financial documents.
• Must have experience with processing.
• Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms.
• Responsible for digitally combining packages and checking image for quality and accuracy.
• Responsible for identifying correct borrower loan number and cross-reference by name, address, phone number, social security number or email address in LoanServ and Account Connect.
• Load document images to electronic document repository database - EDMS and accurately categorize/index.
• Create CIT flag in LoanServ notifying responsible business unit of document upload.
• Aid in the disposition of documents process.
• Maintain regular and punctual attendance.

Qualifications

• 1-2 years experience as LM Document Specialist, I is required, or one year related experience and/or training.
• Some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.
• Proficient in Excel, Adobe Acrobat and knowledge of various file formats.
• Ability to read business journals, financial reports and legal documents.
• Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regular and substantial contact with others.
• Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others.

Requirements

• Tasks are highly interrelated and simple.
• Work consists of fairly standard procedures and tasks.
• Performs tasks and duties under direct supervision, using well-defined policies and procedures.
• Work is reviewed by supervisor.
• Limited opportunity exists for exercising independent judgment and decision making.
• Refers most problems to supervisor.

Physical Demands

• Frequently required to sit and talk or hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation.