[Hiring] Localization Strategist @LILT

Role Description

As a Strategist, you will provide expertise, consultation, and best practice approaches to LILT's enterprise Technology customers in the APAC region, managing and scaling complex localization programs. You will collaborate with a range of customer stakeholders and internal teams to design and maintain an optimal program management framework for high-quality data delivery. As a senior team member, you will be responsible for stakeholder management, risk management, process design, and performance tracking across large-scale accounts. You will drive improvements in data workflows, tooling, and quality systems to meet customer KPIs and SLAs, and identify opportunities for efficiency and scale.

Key Responsibilities

• Consult with Enterprise customers in the Technology field to understand their data needs and align on KPIs (e.g., data quality, turnaround time, throughput) and SLAs.
• Lead implementation of processes and systems to meet customer requirements—including data collection, annotation workflows, quality control, billing, and delivery.
• Ensure effective application of standardized procedures to annotation and labeling workflows.
• Manage program risks by identifying potential delivery or quality issues early, communicating clearly with stakeholders, and defining mitigation plans.
• Lead new customer onboarding, ensuring accelerated “time to first dataset” delivery.
• Scope and price new data services, including proposing SLAs for annotation speed, accuracy, and quality review cycles.
• Provide real-time support in-region for customers on critical data operations and strategic initiatives.
• Drive continuous improvement, including remediating quality issues, improving tooling, or refining annotation guidelines.
• Track and measure account performance against KPIs, such as:
• Dataset Quality (accuracy, consistency)
• Delivery Timelines (turnaround, throughput)
• Customer SLAs (coverage, responsiveness)
• Issue Resolution Time
• Direct and prioritize tasks for production resources (DTP, QA, project managers) to meet and exceed KPIs.
• Report internally and externally on data services metrics, highlighting trends and proactively addressing shortfalls with action plans.
• Communicate seamlessly with customer contacts, annotation teams, engineers, and internal stakeholders.
• Lead root cause analysis and corrective actions for escalations.
• Conduct post-mortems on key initiatives, sharing findings and learnings to improve future data operations.

Qualifications

• 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies.
• Customer onboarding experience.
• Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources.
• Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs.
• Excellent client-facing and internal communication skills.
• Solid organizational skills including meticulous attention to detail and multitasking skills.
• Analytical and organized problem-solving abilities.
• Able to meet deadlines and work under pressure.

Company Description

LILT is a machine learning company founded in 2015, focused on making information accessible through advanced AI and localization technologies. The founders, Spence and John, previously worked at Google on Google Translate and aimed to improve enterprise translation quality.