[Hiring] Localization Specialist @D2L

Role Description

The Localization Specialist ensures timely delivery of multilingual content, supports localization and product release schedules, and contributes to the Course Package Translation Service. The role requires:

• Tracking localization issues
• Maintaining SOPs and training materials
• Collaborating with internal teams and partners
• Strong project management, technical writing, problem-solving, and customer support skills

How will I make an impact?

• Engage with internal and external stakeholders to identify localization gaps and resolve translation issues
• Support new translation deals and project manage end-to-end delivery of the Course Package Translation Service
• Develop, conduct, and track translation quality programs with internal/external stakeholders
• Analyze localizability and localization workflow issues and provide innovative, optimal solutions
• Develop, document, and refine standard operating procedures (SOPs) to drive efficiency
• Create external documentation (FAQs, blog posts, SOPs, Known Issue and Fixed Issue articles, etc.)
• Assist with additional high-priority localization tasks and initiatives as they arise
• Leverage AI-powered tools responsibly to support content creation, translation QA, and workflow efficiency while ensuring accuracy, quality, and adherence to organization AI governance

Qualifications

• Collaborate with internal and external stakeholders to troubleshoot localization issues, identify root causes, and implement effective solutions
• Create, publish, and peer review content and media in accordance with the technical writing standards
• Monitor and maintain publishing queues to review, edit, and publish external content created by D2L colleagues
• Produce actionable insights by analyzing localization issue trends and time to resolution
• Ability to use data tracking tools
• Gather and analyze localization requirements in collaboration with requestors and subject matter experts (SMEs)
• Own successful completion of course package translation projects and other localization requests
• Manage vendor-relationships to deliver projects on time within budget
• Use AI-assisted authoring, summarization, and translation optimization tools to improve translation quality and operational efficiency while validating outputs for accuracy and consistency

Requirements

• A 4-year college degree or 2-3 years of relevant experience
• Experience with human/machine translation and post-editing project management
• Fluency in at least one language other than English (Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic)
• Experience with GitHub as a platform for version control
• Experience with Translation Management Software
• Familiarity with content and learning management systems (CMS and LMS)
• Knowledge of programming languages, such as JSON, XML, HTML, CSS, and JavaScript

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices