[Hiring] Loan Remittance & Product Support @SitusAMC

Role Description

This role specializes in implementing and supporting technical implementation of our software including configuration, training, and test support. This role will fill a multitude of roles involving client interaction. We will develop them into subject matter experts for our products. This role will support implementation of new client engagements deploying the product, support third-party integrations with the product, and ultimately help our clients realize gains in efficiency in their transaction execution. This position acts as an interface between the clients and our software development team.

• Executes on client loan accounting and investor reporting functions utilizing SBO
• Performs remittance processing functions in support of client implementation and conversion functions
• Communicates and interacts with clients via phone, email, or any other means in a prompt and professional manner as a front-line point of contact
• Provides ongoing system and business support for clients including researching and resolving production issues
• Direct loan accounting and system functionality testing to validate new development initiatives and Client execution utilizing the product
• Recommends business process improvements based on in-depth knowledge of available products, services, and systems and experience developed working with numerous other clients
• Conducts user training and maintains and updates documentation and training material in collaboration with the technology services training organization
• Such other activities as may be assigned by your manager

Qualifications

• Bachelor’s degree in accounting or finance or equivalent combination of education and experience
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent
• 3+ years of experience in loan accounting, investor accounting, or investor reporting functions strongly preferred
• Strong math and analytical skills
• Advanced skills with Microsoft Excel including experience manipulating large volumes of data
• Effectiveness and proactivity in seeking detailed information or data that either impacts clients or helps gain understanding of a problem the client has reported
• Demonstrated strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written, in individual and group settings
• Experience with SBO loan accounting system a plus
• Ability to read and parameterize adjustable-rate mortgage (ARM) notes
• Experience in working with software development teams
• Strong understanding of database models and table relationships
• Ability to develop and execute basic SQL queries in Oracle and/or SQL Server
• Experience testing software enhancements or bug fixes
• Understand and able to reconcile custodial accounts
• Self-directed and motivated to deliver high quality solutions and services

Benefits

• Annual full-time base salary range: $70,000.00 - $85,000.00
• Specific compensation determined through interviews and a review of relevant education, experience, training, skills, geographic location, and alignment with market data
• Potential eligibility for a discretionary bonus as determined by bonus program guidelines, position eligibility, and SitusAMC Senior Management approval
• PTO and paid holidays, terms set forth in program policies
• Eligibility to participate in various benefit plans, including medical, dental, vision, life, disability insurance, and 401K