[Hiring] Live Site Operations Specialist @Shopify

Role Description

At Shopify, we believe that opportunity is not evenly distributed, and our mission is to put independence within reach for anyone with a dream of starting a business. Since 2006, we've empowered entrepreneurs and enterprises to achieve their potential, helping generate over $1 trillion in sales for millions of merchants across 175 countries.

The Infrastructure Engineering Group at Shopify is on a mission to build a reliable, trusted, intuitive, and scalable infrastructure platform that powers global commerce. Our work ensures that merchants can focus on running their businesses while Shopify developers focus on creating tools that empower them to do so.

Live Site Operations (LSO) is the team that keeps Shopify online. As an LSO Specialist, you sit at the center of two of the highest-leverage functions in the company:

• Getting changes safely into production
• Driving the response when something goes wrong

This is active, hands-on work where you are constantly investigating, deploying, and decision-making, not just watching dashboards. You own the live site during your shift, and because our coverage is global and follow-the-sun, your shift is a critical link in 24/7 commerce, including the high-traffic weekend windows when merchants depend on us most.

This is a role for someone who stays calm under pressure, makes sharp decisions with incomplete information, and gets energy from being where the action is.

Key Responsibilities

• Supporting Global Deployment: Guide periodic code deployment for key areas to success, efficiently navigating any problems that may arise. Ensure safe deploys for the success of our customers, especially enterprise shops with high-scale requirements.
• Responding to Incidents: Act as a first responder when production systems degrade, debugging, diagnosing, and understanding the technical details behind a problem, then working with owning teams to respond to and repair it. Help coordinate the response and drive incidents toward the fastest safe path to recovery.
• Investigate and Strengthen Observability: Use our observability tooling as a launchpad for active investigation rather than passive monitoring, chasing down anomalies and improving the signal so problems surface sooner, while keeping the platform resilient for our global footprint and highest-scale enterprise customers under the most demanding traffic.

Key Technology Stack

• Platform: Google Cloud Platform, Kubernetes
• Source Control: Git and repository-based workflows
• Storage: Google Cloud Storage, MySQL, Redis, Memcached, Elasticsearch
• Data Distribution & Processing: Kafka
• Programming Languages: Go, Python, Ruby
• Monitoring: Grafana

Team Culture

We are a passionate operations team committed to keeping the best commerce infrastructure platform in the world running smoothly. We prioritize sustainable on-call practices, blameless incident culture, and long-term resilience over short-term fixes. We invest in continuous learning and professional growth. If you have a growth mindset, an avid curiosity, and a desire to keep planet-scale infrastructure running, you'll find a fulfilling home here.

Join Us

If you're excited to own the live site, make high-stakes calls in real time, and keep a platform that powers millions of businesses running smoothly, we encourage you to apply. At Shopify, we're dedicated to supporting your growth as we build the future of commerce together.