[Hiring] LIMS IT Super User @SGS

Role Description

The LIMS IT Super User / Analyst is responsible for supporting the effective use, configuration, documentation, data quality, and continuous improvement of the Laboratory Information Management System (LIMS). Reporting to the LIMS Manager, this role serves as a hands-on functional and technical support resource for laboratory operations, business users, and IT partners. This role is an individual contributor position and does not include direct people management, hiring, termination, performance management, budget ownership, or supervisory responsibilities.

• Provide day-to-day functional support for the CLS LIMS application, including user questions, routine troubleshooting, issue intake, and escalation of complex items to the LIMS Manager, IT, vendor, or development team as appropriate.
• Configure and maintain assigned LIMS master data and operational setup items such as test schemes/methods, product specifications, QC templates, workflow options, user profiles/roles, and related reference data in accordance with approved standards.
• Support laboratory operations and business users during LIMS adoption, enhancement releases, onboarding activities, and process changes by helping gather requirements, document needs, validate expected behavior, and support user acceptance testing.
• Monitor data quality, investigate data discrepancies, perform routine validation checks, and support corrective actions to maintain accurate laboratory, client, reporting, and operational data within LIMS and connected processes.
• Support LIMS-related electronic data delivery, reporting, data mapping, and integration activities between laboratory systems, client reporting formats, instruments, ERP, APIs, secure file transfers, or other approved data exchange processes.
• Create and maintain LIMS documentation, work instructions, SOP updates, configuration notes, training materials, issue logs, and knowledge articles to support consistent usage and knowledge continuity.
• Train and coach end users on approved LIMS processes and standard work; share system knowledge as a super user without direct people management, hiring, performance management, or supervisory responsibilities.
• Identify opportunities for workflow improvement, automation, usability enhancements, and standardization; provide recommendations and supporting analysis to the LIMS Manager for prioritization.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Laboratory Science, Chemistry, or related discipline; equivalent relevant experience may be considered where appropriate.
• 7+ years of experience supporting LIMS, laboratory systems, data operations, systems support, or similar technical/laboratory-focused roles.
• Hands-on experience or strong working knowledge of laboratory workflows, sample lifecycle, test methods, specifications, quality control, reporting, or regulated laboratory operations.
• Experience supporting application configuration, user acceptance testing, issue troubleshooting, requirements gathering, or release/change support.
• Knowledge of SQL or ability to run queries/reports for data validation, troubleshooting, or analysis.
• Experience translating and documenting business and/or client requirements into IT system requirements.
• Experience with Laboratory Information Management Systems (LIMS), preferably including Promium/CLS/Horizon LIMS configuration or super-user support.
• Familiarity with electronic file formats such as CSV, XML, JSON, TXT, Excel, EDD templates, or client/regulatory data formats.
• Familiarity with secure file transfer protocols, APIs, EDI, automated data exchange, or system integrations.
• Understanding of data governance, audit controls, validation procedures, and compliance expectations in regulated environments such as GxP, FDA, ISO, EPA, or similar standards, where applicable.
• Experience with production laboratory operations or laboratory support.

Requirements

• Language Skills – Advanced English, required.
• Computer Skills – Advanced LIMS, required.
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Must be able to read, understand, document, and follow work instructions in a safe, accurate, and timely manner.
• Strong customer service orientation and ability to support internal laboratory and business users professionally.
• Ability to work under minimum supervision while knowing when to escalate issues appropriately.
• Ability to work effectively in a team environment and as an individual contributor.
• Excellent analytical, reasoning, troubleshooting, and problem-solving skills.
• Excellent organizational and time management skills with ability to prioritize competing support needs.
• Excellent verbal and written communication and interpersonal skills.
• Highly focused attention to detail and commitment to data quality, documentation quality, and process consistency.
• Ability to collaborate with laboratory operations, IT, business stakeholders, vendors, and client-facing teams as needed.
• Ability to create clear documentation, job aids, process diagrams, configuration notes, and specifications.

Benefits

• Medical, dental and vision insurance, life insurance, employee assistance programs.
• 401(k) with company match (immediate vesting upon enrollment).
• Online training courses, virtual and classroom development experiences, tuition reimbursement program.
• Paid-time off and family leave.