[Hiring] Life Benefits Examiner @The Standard

Role Description

The Life Benefits Examiner is responsible for reviewing and adjudicating life insurance claims by gathering and analyzing documentation, verifying eligibility, and making benefit determinations in accordance with policy provisions and regulatory requirements. This role independently manages claims from initial review through payment, ensuring accurate and timely resolutions. The examiner serves as a key point of contact for beneficiaries, policyholders, clients, and internal partners, providing responsive support and resolving claim-related issues. Success in the role requires strong analytical skills, attention to detail, sound judgment, and effective communication. The position also supports client service initiatives and participates in special projects as needed.

Key Responsibilities

• Investigate and evaluate life insurance claims by reviewing documentation, verifying eligibility, identifying discrepancies, and obtaining additional information as needed.
• Make independent claim decisions, communicate outcomes, and ensure accurate and timely benefit payments in accordance with policy provisions.
• Review entitlement to benefits and develop payment strategies while adhering to applicable state and federal regulations.
• Respond to inquiries from beneficiaries, policyholders, clients, and internal stakeholders, resolving issues through professional and effective communication.
• Serve as a primary Life Benefits contact for clients and internal partners, supporting client implementation, ongoing service, renewals, and special projects.

Qualifications

• High school diploma or GED required. Higher education is preferred.
• 2+ years of professional experience, preferably in insurance, financial services, claims administration, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret complex information, identify discrepancies, make sound decisions, and perform basic calculations accurately.
• Proficiency with Microsoft Office applications and general computer systems, including strong data entry and navigation skills.
• Excellent organization and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, including empathy, adaptability, a willingness to learn, and openness to feedback and coaching.
• Demonstrated ability to quickly learn and apply new information while working both independently and collaboratively.

Key Behaviors of a Successful Candidate

• Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.
• Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Salary Range

21.63 - 29.45