[Hiring] Licensing Coordinator @Twin Health

Role Description

Twin Teammates on the Clinical Delivery Services & Management team make a meaningful difference by driving our licensure and credentialing operations—partnering directly with our clinical care team to ensure efficient, streamlined care for our members.

Reporting to the Senior Coordinator of Licensure and Credentialing, the Licensing Coordinator joins Twin Health at a pivotal moment of growth. In this role, you will serve as a key operational bridge for our Clinical Care Team, enabling them to focus on delivering exceptional metabolic care while supporting the business’s growth, efficiency, and clinical outcomes.

Working in partnership with Clinical Delivery Management, the Licensing Coordinator manages operational initiatives across healthcare professional licensing, health plan credentialing, and regulatory compliance. This role requires a detail-oriented professional who can navigate complex telemedicine regulatory landscapes, manage external vendor relationships, and build trust with clinical leadership to drive successful healthcare solutions.

Key Metrics:

• Licensure Onboarding Process: allowing providers to see member sooner
• Credentialing Onboarding Process: Providers become payer-ready faster
• System Utilization & Optimization: Cleaner, more reliable tracking across platforms
• Licensure Renewals: Zero lapses, zero compliance gaps
• Licensure Timeliness: No delays, no avoidable late fees
• Budget (Licenses): Efficient, predictable spend

Responsibilities

As a Licensing Coordinator, you will oversee the comprehensive licensing process and health plan credentialing to support our dynamic team. The ideal candidate has a strong understanding of state and federal regulations, exceptional organizational skills, and the ability to collaborate effectively with internal stakeholders and external vendors.

Licensing Operations

• Multi-State Oversight: Navigate and monitor initial applications, renewals, and ongoing maintenance of healthcare professional licenses across all US jurisdictions.
• Tracking & System Management: Maintain a centralized database (including Salesforce and CE platforms) tracking licensing requirements, renewal dates, RX authorizations, and CME requirements by state and provider.
• Collaborative Arrangements: Support and establish collaboration and supervision agreements for incoming providers and new licenses requiring such structures.
• Vendor & Verification Support: Work closely with licensing vendors, obtain verifications and peer references, and ensure zero gaps in licensure or late fees.

Health Plan Credentialing

• Provider Onboarding: Assist Twin Health providers through the credentialing process with health plans, including setting up and maintaining their CAQH profiles.
• Payer Relations: Submit new payer requests promptly, collect required documentation, and track application status across all platforms to ensure timely completion.

Compliance & Legal Collaboration

• Regulatory Monitoring: Stay updated on state and federal licensing and credentialing regulations, ensuring Twin Health remains fully compliant.
• Cross-Functional Alignment: Partner directly with internal Legal, Compliance, and external agencies to resolve regulatory inquiries and support care team onboarding/offboarding workflows.
• Quality Assurance: Conduct regular audits of documentation and platform data to confirm strict alignment with regulatory standards.

Reporting & Operations Support

• Process Optimization: Analyze licensing and credentialing data to identify trends, eliminate bottlenecks, and optimize licensure geography.
• Executive Reporting: Generate regular reports on renewal timelines, credentialing activities, and strategic operational initiatives.
• Other duties as assigned

Qualifications

• 2+ years of healthcare licensing and credentialing experience (telemedicine or health-tech background preferred).
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Proven ability to engage providers at all levels—including CMOs, MDs, Medical Directors, Advanced Practitioners, and Care Managers—instilling trust and inspiring transformation.
• Exceptional organizational skills with the ability to manage conflicting priorities and thrive in a fast-paced, high-growth environment.
• Proficient with Google Workspace (especially Google Sheets), Adobe Sign, Salesforce, and credentialing databases.

Compensation and Benefits

• The compensation range for this position is $21.00 - $26.00 per hour.
• A competitive compensation package in line with leading technology companies.
• A remote and accomplished global team.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options.
• 401k retirement savings plan.