[Hiring] Licensing and Credentialing Specialist @Hey Jane

Role Description

We are seeking a highly organized and detail-oriented Licensing & Credentialing Specialist who thrives in dynamic environments and is motivated by the opportunity to help clinicians deliver high-quality, patient-centered care.

• Manage all aspects of provider licensing, credentialing, and payer enrollment.
• Ensure our clinical team remains fully compliant, up-to-date, and able to practice without interruption.
• Coordinate end-to-end licensing workflows and maintain accurate records across multiple systems.
• Act as a key liaison between clinicians, state boards, payers, and internal stakeholders.
• Spot gaps, create structure, and keep processes running smoothly.

Responsibilities

• Manage end-to-end provider licensing workflows across multiple states, including initial applications, renewals, and maintenance for all provider types (MDs, NPs, CNMs, RNs, etc.).
• Own payer enrollment processes for commercial and government payers (Medicaid, Medicare), from initial application through active status.
• Maintain and update CAQH profiles for all providers.
• Build and maintain accurate tracking systems to monitor license and credential expiration dates.
• Serve as the primary liaison between clinicians, state medical/nursing boards, payers, and internal stakeholders.
• Follow up persistently and proactively with external agencies and boards to move applications forward and resolve delays.
• Develop and document SOPs and workflows for licensing and credentialing processes as the company scales.
• Partner closely with clinical, operations, and business development teams to ensure providers are enrolled and ready to see patients on time.
• Identify gaps in current processes and implement improvements to reduce administrative burden on clinicians.
• Ensure compliance with licensing requirements, credentialing standards, and HIPAA requirements.

Qualifications

• 2+ years of experience in provider licensing and credentialing, ideally in a telehealth or multi-state setting.
• Hands-on experience with CAQH, state licensing portals, and payer enrollment systems.
• Familiarity with multi-state licensing compacts (IMLC, NLC) and telehealth-specific licensing and compliance considerations.
• Working knowledge of credentialing standards and government payer enrollment processes.
• Exceptional organizational skills with the ability to manage a high volume of deadlines and follow-ups simultaneously.
• Strong attention to detail with a track record of catching errors in complex documentation.
• Proactive, persistent communicator — comfortable following up with state boards, payers, and busy clinicians.
• Self-starter who can build structure and process in an ambiguous, fast-moving startup environment.
• Proficiency in Google Sheets/Excel or project management tools.
• High integrity and discretion when handling sensitive provider information.

Requirements

• Compensation: $60,000 - $70,000 a year + equity.
• Remote from approved states (CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA) with a strong preference in NYC.

Benefits

• Unlimited vacation.
• Health, dental, and vision insurance with FSA.