[Hiring] Licensing Administrator @eHealth

Role Description

Our Licensing team is responsible for ensuring that all Benefit Advisors meet regulatory and carrier requirements before servicing customers. As a Licensing Administrator, you will support end-to-end agent readiness processes, including state licensing and carrier appointments. You will work with cross-functional partners to maintain compliance, improve processes, and ensure a seamless onboarding and readiness experience for advisors. This role requires strong attention to detail, organizational skills, and the ability to manage multiple processes simultaneously in a fast-paced and evolving environment.

• Manage and execute end-to-end licensing and/or carrier appointment processes for an assigned group of Benefit Advisors or carrier partners
• Support the state licensing process, including screening candidates for eligibility, preparing onboarding documentation, and coordinating exam preparation and scheduling
• Submit and track insurance license applications across all states, maintaining communication with Departments of Insurance to ensure timely approvals
• Coordinate fingerprinting requirements and ensure all regulatory steps are completed accurately and efficiently
• Monitor and maintain license renewals and continuing education requirements to ensure ongoing compliance across all systems
• Oversee carrier appointment processes, including preparing high-volume reports, tracking appointment status, and resolving delays through analysis and escalation
• Partner with Sales, Training, and Licensing Operations teams to ensure advisors complete all onboarding and certification requirements
• Maintain accurate advisor status records across systems to mitigate compliance risk and ensure agents are authorized to sell only where permitted
• Conduct gap analyses and identify process improvement opportunities to enhance efficiency and accuracy
• Participate in User Acceptance Testing (UAT) for system enhancements and automation related to licensing and onboarding processes
• Demonstrate eHealth’s values in your behaviors, practices, and decisions

Qualifications

• You have strong experience with Microsoft Office tools, particularly Excel, and are comfortable working with large datasets
• You are highly detail-oriented with strong organizational and administrative skills
• You are adaptable and able to pivot quickly in a changing, fast-paced environment
• You have excellent communication skills and can collaborate effectively with cross-functional teams
• You understand the importance of compliance and can handle sensitive information with discretion
• You are a team player who contributes to achieving shared goals and improving team processes
• You have experience with insurance licensing processes and regulatory requirements

Benefits

• Ongoing support and resources
• Medical benefits after 90 days of employment
• Cell phone and internet reimbursement