[Hiring] Liability Bodily Injury Claims Adjuster @Whip, Inc.

Role Description

This is a remote position.

Whip is seeking an experienced Liability Bodily Injury (BI) Claims Adjuster to support our growing auto insurance claims operations. This role is responsible for investigating, evaluating, negotiating, and resolving third-party bodily injury claims arising from automobile accidents involving our rental fleet.

The ideal candidate brings a strong background in auto liability claims, experience evaluating bodily injury exposures, and the ability to independently manage claims from initial investigation through resolution. Experience handling Personal Injury Protection (PIP) claims is highly preferred.

This position requires a detail-oriented claims professional with strong investigative skills, sound judgment, and the ability to effectively manage complex claims while ensuring fair, accurate, and cost-effective outcomes.

Qualifications

• 5+ years of experience handling automobile bodily injury liability claims, preferably with an insurance carrier, third-party administrator (TPA), or self-insured organization.
• Demonstrated experience independently investigating, evaluating, negotiating, and resolving third-party bodily injury claims.
• Strong understanding of negligence, liability determinations, comparative fault, bodily injury damages, and settlement practices.
• Experience reviewing medical records, analyzing treatment, and evaluating injury-related damages.
• Proven ability to manage attorney-represented claims and negotiate settlements.
• Experience establishing, monitoring, and adjusting claim reserves.
• Strong understanding of claims investigation procedures, documentation standards, and regulatory requirements.
• Excellent negotiation, communication, analytical, and organizational skills.
• Ability to independently manage a high-volume claims inventory while maintaining accuracy and attention to detail.
• Proficiency with claims management systems and standard business software.
• Ability to obtain or maintain applicable claims adjuster licenses as required.

Requirements

• Review and evaluate PIP claims, including medical bills, treatment records, wage loss documentation, and other applicable benefits.
• Assess benefit eligibility, policy limits, medical necessity, and the relationship between claimed treatment and the reported accident.
• Identify duplicate billing, unsupported treatment, excessive charges, and other potential billing discrepancies.
• Coordinate with medical providers, claimants, attorneys, and other insurers to obtain documentation and resolve outstanding issues.
• Apply applicable state-specific PIP regulations, coverage requirements, and benefit limitations.

Benefits

• Salary: $75k - $85k (depending on experience)

Preferred Qualifications

• Direct experience handling Personal Injury Protection (PIP) claims, particularly in Maryland or other no-fault jurisdictions.
• Experience reviewing medical bills, assessing treatment necessity, and identifying billing irregularities.
• Experience handling moderate-to-complex bodily injury claims, including litigated and attorney-represented matters.
• Familiarity with commercial auto insurance, rideshare operations, rental vehicles, or transportation-related liability claims.
• Experience working within a self-insured organization, risk retention group (RRG), or third-party claims administration environment.
• Familiarity with multi-state auto liability claims and jurisdiction-specific insurance requirements.
• Experience using Snapsheet or similar claims management platforms.
• Relevant claims adjuster designations or professional certifications.
• Experience working in startup or fast-paced environments, with the ability to wear multiple hats, adapt to evolving priorities, and contribute to the development and improvement of operational processes.

What We're Looking For

We're looking for an experienced, analytical, and proactive claims professional who can independently manage bodily injury exposures and make sound, defensible claims decisions. The successful candidate will have strong investigative instincts, excellent negotiation skills, and the ability to critically evaluate injury claims rather than simply processing them.

We value individuals who take ownership of their claims, communicate effectively with stakeholders, and understand the importance of balancing fair claim settlements with responsible financial management. This is an opportunity to play a key role in strengthening Whip's internal claims operations and helping build a more efficient, disciplined, and scalable claims organization.