[Hiring] Level II Estate Administrator - Proposals @Bromwich+Smith

Role Description

As a Level II, Estate Administrator – Proposals, you will be responsible for administering Consumer Proposal files and proactively resolving proposal-related matters while ensuring files are managed accurately, efficiently, and in accordance with regulatory requirements.

• Work closely with clients, creditors, and internal team members.
• Act as a knowledgeable resource for Level I Estate Administrators.
• Use understanding of insolvency procedures and sound judgment to resolve routine and moderately complex issues.
• Escalate more complex matters when needed.

Key Accountabilities

• Proposal Administration
  • Administer Division II Consumer Proposal files in accordance with the Bankruptcy and Insolvency Act (BIA) and applicable Office of the Superintendent of Bankruptcy (OSB) Directives.
  • Ensure filing, reporting, review, revival, annulment, and amendment requirements are completed accurately and within required timelines.
  • Document proposal administration activities in accordance with Bromwich+Smith processes and best practices.
  • Use Proposal Administration dashboards and other internal tools to monitor estate files, client performance, arrears, and file status.
  • Follow up with clients regarding missed payments, NSFs, arrears, and other outstanding requirements.
  • Review and verify information for accuracy, privacy, and regulatory compliance.
  • Process and maintain client and estate information using applicable insolvency software.
  • Coordinate with internal teams to confirm creditor claims, voting information, and other details required to progress files.
• Subject Matter Expertise & Support
  • Provide day-to-day guidance and support to Level I Estate Administrators on routine proposal administration matters.
  • Apply technical knowledge and judgment to identify issues and recommend appropriate solutions.
  • Escalate complex, unusual, or ambiguous matters to Senior Estate Administrators or leadership.
  • Support timely resolution of client and creditor questions.
  • Identify opportunities to improve workflows, tools, and administrative processes.
  • Contribute to a collaborative team environment by sharing knowledge and supporting consistent practices.
• This role may also be required to complete other duties as assigned.

Qualifications

• Post-secondary education in business administration, finance, accounting, legal administration, or a related field is considered an asset.
• Relevant insolvency training or industry education is considered an asset.

Requirements

• Previous experience administering Consumer Proposal or insolvency files.
• Experience working with the Bankruptcy and Insolvency Act, OSB Directives, or regulated administrative processes.
• Experience communicating directly with clients regarding account status, payments, documentation, or file requirements.
• Previous experience supporting or providing guidance to junior team members is considered an asset.
• Strong knowledge of Consumer Proposal administration processes.
• Strong attention to detail and ability to maintain accurate documentation.
• Ability to interpret procedures, regulations, and established guidelines.
• Strong problem-solving skills with the ability to determine when escalation is required.
• Strong organization and time-management skills with the ability to manage multiple files and deadlines.
• Professional and compassionate communication skills when working with clients experiencing financial difficulty.
• Ability to work collaboratively across teams.
• Comfortable using dashboards, case-management systems, insolvency software, and other digital tools.
• Commitment to confidentiality, privacy, compliance, and delivering high-quality client service.

Benefits

• Part of a growing and dynamic Insolvency firm.
• On-the-job training with opportunities for growth and professional development.
• Competitive base salary plus performance-based incentives.
• Amazing health, dental, vision, and paramedical benefits.
• Generous Flexible Spending Account.
• Company matching group savings program.
• Great time-off policies that include wellness days and paid vacation time.