[Hiring] Lease Coordinator @FirstKey Homes

Role Description

The Lease Coordinator (LC) will assist assigned FKH Markets in driving the leasing activity for the assigned FKH Markets. They support one or more Markets from Approval to Move in, supporting leasing functions including, but not limited to, gathering roommate add-ons, structuring leasing packages and confirming lease-start date. Clear, responsive and accurate communications with FKH customers on the move-in process are a daily responsibility. LC’s systemically notify the market when a future resident is cleared for move-in.

Qualifications

• High School Diploma or Equivalence
• Minimum 1-year experience in administrative or similar role
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• General knowledge of reading, writing, and evaluating project specifications and scopes of work

Requirements

• Meeting LC - assigned SLA and KPIs pertaining to:
  • Prelease management / Prelease Cancels
  • Lease sent volume
  • Approval to Lease Sign
  • Aging Approvals
  • Zendesk
• The LC will monitor all their market’s move-ins and assist with any minor escalations coming from our customers or from our Districts.
• The LC will rotate weekend responsibilities with the LC’s partner.
• The LC will assist the future residents in all processes pertaining to HOA, Municipal inspection, or Housing Choice Vouchers.
• Confirming that the home is not on the Dispo list.
• Verify that all move in funds are paid 48 hours prior to the lease start date.
• Verify that proof of utility for Texas and NC markets is received prior to the lease start date.
• Monitor the Yardi Orientation Dashboard daily and drill down to any aging Move-ins for the LC’s assigned Markets.
• The LC will meet our Prelease completion rate of 78%.
• The LC will meet our Approval to Lease Sent KPI.
• The LC will meet Number of Leases sent to Prospect KPI.
• The LC will meet Time from Approval to Lease Execution KPI.
• The LC will meet Approval to Cancel rate KPI.
• Represent FKH to prospective residents in a courteous and professional manner with a focus on putting the customer first.
• Collaborate with Leasing Agents to meet established leasing goals.
• Assist existing residents wishing to transfer to other FKH properties.
• Adhere to all local, state, and federal laws governing this industry, including the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and any other laws pertaining to real estate or leased properties.
• Assist clients with issuing Payments, Refunds, and transferring funds.
• Send leases to residents for signature and upload fully executed lease to the property management software.
• Collect Deposits, hold fees, and initial funds regarding Approved applications.
• Communicate any home condition feedback to the Market.
• This summary is not an all-inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
• Always involve agent, as appropriate, on licensed, follow-up activity.

Working Conditions

• Primarily working indoors, office environment, or remote.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Preferred Education and Experience

• Experience using Yardi Voyager or similar property management program.
• Experience working in a fast pace, high-growth company.
• Proficient in Spanish, both reading and writing.
• Experience in working with Multi-family or Single-family Properties.

Required Knowledge

• Sales and Marketing— Knowledge of principles and methods for showing, promoting, and selling products or services.
• Customer Service— Knowledge of principles and processes for providing customer and personal services.

Required Skills

• Active Listening— Giving full attention to what other people are saying.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Service Orientation— Actively looking for ways to help people.
• Time Management— Managing one's own time and the time of others.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.

Work Styles & Behaviors

• Dependability— Job requires being reliable, responsible, and dependable.
• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Cooperation— Job requires being pleasant with others on the job.
• Adaptability/Flexibility— Job requires being open to change and to considerable variety in the workplace.