[Hiring] Learning Management System Administrator @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning Management System Administrator (Temporary) working remotely in The Philippines, you’ll be a part of bringing humanity to business.

Looking for an opportunity to manage the operational logistics of our Learning Management System (LMS)? As a TTEC LMS Administrator, you will:

• Manage the operational logistics of our Learning Management System (LMS), ensuring accurate learner assignments, course tracking, and system support.
• Collaborate with instructional designers and facilitators to maintain learning paths, support audits, and ensure a seamless learning experience.

During a Typical Day, You’ll:

• Course & Program Assignment:
  • Assign courses and learning programs to individuals or groups.
  • Manage bulk enrollments and group creation.
  • Ensure naming conventions and learning track integrity.
• Learning Track Maintenance:
  • Create and update learning paths and sequences.
  • Configure prerequisites and course dependencies.
• Reporting & Data Management:
  • Generate and distribute completion reports and progress metrics.
  • Support internal audits by organizing LMS data and content.
• Technical Support:
  • Provide first-line support for LMS-related inquiries.
  • Escalate complex issues to IT or vendor support.
• Documentation & SOPs:
  • Maintain LMS procedures and submit updates to Knowledge Management (KM).
  • Partner with KM to create and revise SOPs.
• Cross-functional Collaboration:
  • Work with the Learning Systems team and vendors to implement LMS enhancements.
  • Maintain Confluence resource pages and support content updates.

Qualifications

• 1–3 years of LMS administration experience (e.g., Continu, Cornerstone, SuccessFactors).
• Familiarity with instructional design principles and curriculum lifecycle management.
• Proficiency in Microsoft Excel, Google Sheets, and LMS reporting tools.
• Strong attention to detail and organizational skills.
• Experience with version control and content management systems (e.g., Confluence).
• Basic understanding of accessibility standards and compliance (e.g., WCAG).
• Excellent written and verbal communication skills.
• Ability to troubleshoot technical issues and escalate appropriately.
• Collaborative mindset with experience working cross-functionally with L&D, KM, and IT teams.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities.
• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).