[Hiring] Learning Management System Administrator @TTEC

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning Management System Administrator (Temporary) working remotely in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Looking for an opportunity to manage the operational logistics of our Learning Management System (LMS)? As a TTEC LMS Administrator, you will manage the operational logistics of our Learning Management System (LMS), ensuring accurate learner assignments, course tracking, and system support. You’ll collaborate with instructional designers and facilitators to maintain learning paths, support audits, and ensure a seamless learning experience.

During a Typical Day, You’ll

• Course & Program Assignment:
  • Assign courses and learning programs to individuals or groups.
  • Manage bulk enrollments and group creation.
  • Ensure naming conventions and learning track integrity.
• Learning Track Maintenance:
  • Create and update learning paths and sequences.
  • Configure prerequisites and course dependencies.
• Reporting & Data Management:
  • Generate and distribute completion reports and progress metrics.
  • Support internal audits by organizing LMS data and content.
• Technical Support:
  • Provide first-line support for LMS-related inquiries.
  • Escalate complex issues to IT or vendor support.
• Documentation & SOPs:
  • Maintain LMS procedures and submit updates to Knowledge Management (KM).
  • Partner with KM to create and revise SOPs.
• Cross-functional Collaboration:
  • Work with the Learning Systems team and vendors to implement LMS enhancements.
  • Maintain Confluence resource pages and support content updates.

Qualifications

• 1–3 years of LMS administration experience (e.g., Continu, Cornerstone, SuccessFactors).
• Familiarity with instructional design principles and curriculum lifecycle management.
• Proficiency in Microsoft Excel, Google Sheets, and LMS reporting tools.
• Strong attention to detail and organizational skills.
• Experience with version control and content management systems (e.g., Confluence).
• Basic understanding of accessibility standards and compliance (e.g., WCAG).
• Excellent written and verbal communication skills.
• Ability to troubleshoot technical issues and escalate appropriately.
• Collaborative mindset with experience working cross-functionally with L&D, KM, and IT teams.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities.
• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Company Description

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.