[Hiring] Lead System Analyst @Stanley Black & Decker, Inc.

Role Description

As a Lead System Analyst, you’ll be part of our team working as a remote employee. You’ll get to:

• Analyze business needs and lead the creation of software solutions that meet those needs.
• Prepare flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis throughout the project lifecycle.
• Responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements.
• Design and document software/solution according to SBD-IT systems standards, policies, and procedures.
• Lead and review necessary testing activities and provide guidance on configuration and coding when needed.
• Work with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assist end users in acceptance testing.
• Provide technical assistance where needed to ensure timely resolution of incidents or issues.
• Ensure execution plan is on track and report any major deviations in budget or timeline.
• Effectively plan and integrate new products with the existing IT landscape.
• Review, guide, troubleshoot, and resolve contentious issues escalated during implementation.
• Lead the development of operating procedures and user manuals for transition into routine operations.
• Enable building of knowledge databases for technology, solutions, and domain areas.
• Lead tasks with architecture, application services, infrastructure, release management, and other relevant stakeholders to enable a smooth deployment.
• Continuously work on capturing and transferring tacit knowledge to vendors and knowledge management systems.
• Work with outside partners and vendors to ensure SBD requirements are met.
• Perform various admin duties for user groups as needed.

Qualifications

• Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience.
• 4+ years Salesforce.com Sales and Service Cloud admin and configuration.
• Customer Service Tools (Zendesk, ServiceNow, etc.).
• Telephony Tools (Five9, Vonage, etc.) with CTI.
• Jira or MS DevOps.
• Integration Technologies (Azure Integration Services).
• Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies.
• Web/Mobile Technologies.
• Possess technical skills specific to the systems or applications being supported.
• Thorough familiarity with the configuration and setup of supported applications.
• Business acumen.
• Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development).
• ITFS Project Methodology knowledge.
• Ability to tie together solutions across systems.
• Application domain knowledge.
• Prototyping.
• Requirements definition & management.
• System Performance management.
• Understanding of future technologies.
• Oral & written communications.
• Agile user stories and sprint grooming.
• 1-3 years of leadership experience a plus.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.