[Hiring] Lead, Member and Provider Services @Oscar Health

Role Description

The Lead, Provider Services is a provider data and production workflow expert within a payor healthcare environment. This role is responsible for creating, implementing, and optimizing production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders to develop workflow solutions that improve operational efficiency, data accuracy, quality, and overall team performance.

You will report into the Manager, Provider Data Operations.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks.
• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise.
• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives.
• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values.
• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team.
• Identifying and closing gaps on existing operational workflows.
• Work collaboratively across production and other Oscar teams to implement best practice.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 2+ years experience of provider data experience with a health insurance company.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.
• 1+ years of experience working with teams in multiple locations and multiple disciplines.
• Work according to the Work Location section above.

Bonus Points

• Bachelor's degree.
• Lean Six Sigma or Process Improvement certification.
• Prior healthcare and/or insurance experience.
• Advanced Google Suite or Microsoft Office capabilities.
• 2+ years experience solving complex inquiries.
• 1+ years managing projects.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.