[Hiring] Lead Enterprise Salesforce Architect @Humana

Role Description

A Lead Enterprise Salesforce Architect is a strategic technology leader who drives digital transformation by designing scalable solutions, guiding architecture and implementation efforts, and delivering measurable outcomes. They combine technical expertise with a client-focused mindset, collaborate across technical and business teams, and lead through both strategic vision and hands-on execution to increase adoption and success.

• Lead technology and strategy solution engagements across multi-functional workstreams, involving customer data platform (CDP) or data management platform (DMP), data onboarding and activation, big data strategy, and analytics on Adobe Experience Platform.
• Gain in-depth knowledge of a client's digital experience strategy, online business model, and customer goals.
• Work with and implement data integrations to support Client customer use cases and journeys.
• Provide expert consulting services and expertise to clients and potential clients.
• Collaborate with our teams and vendor partners to develop solutions to meet client's unique requirements, which include combinations of data, technology, partners, integrations, and analytics.
• Manage multiple client relationships, serving as the primary daily contact.
• Collaborate and guide teams through integration projects with several partners.
• Conduct business analysis – lead process to obtain insight and business strategy from analytics output.
• Establish trust and build relationships with clients, and internal and external partners.
• Monitor engagement progress and maintain an account status dashboard summarizing all work streams.
• Address client's process/operations issues through needs analysis, and recommend strategies for improvement.
• Strong storytelling capability - slideware development, presentation, and communication skills.
• Lead client business reviews.
• Accountable for successful delivery of client commitments.
• Manage and train a team of digital solutions specialists.
• Maintain a strong interest in rapidly changing trends in the digital marketing space.

Qualifications

• Bachelor's degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• 5+ years of experience with customer data, marketing technology, or digital experience platforms.
• Expertise in Adobe Experience Platform (AEP), Real-Time Certified Data Professional, and Adobe Experience Cloud, including data ingestion, identity resolution, audience activation, data governance, and personalization.
• Experience leading 2+ end-to-end AEP implementations as a Technical Architect, with ownership of solution design, integrations, and delivery.
• Hands-on experience across at least three of the following areas: CDPs, DMPs, CRM, Marketing Automation, Omnichannel Personalization, AdTech, CMS, and analytics.
• Experience with enterprise platforms such as Adobe, Salesforce, Oracle, Microsoft, or similar ecosystems.
• Experience with REST APIs, cloud architectures, data integration, security protocols, and structured/unstructured data management.
• Experience designing customer data models, database solutions, and scalable data architectures.
• Proficiency in SQL, ETL/ELT processes, API integrations, and tools such as Postman.
• Proven ability to lead technical teams, improve project delivery, and mentor team members.
• Excellent communication and stakeholder management skills, with experience presenting to both technical and executive audiences.
• Ability to manage multiple priorities and deliver complex projects in fast-paced, global environments.
• Experience leading large-scale, cross-functional projects involving multiple partners and workstreams.

Requirements

• Master's Degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• Adobe Experience Platform (AEP) or Adobe RT-CDP certifications.
• Experience with Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), or Adobe Audience Manager (AAM).
• Experience with CDPs such as Tealium, Segment, Salesforce Data Cloud, or Treasure Data.
• Knowledge of Python, Hadoop, Spark, or other data analytics technologies.
• Experience with Azure, AWS, or Google Cloud Platform (GCP).
• Background in consulting, professional services, or digital transformation engagements.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.