[Hiring] Lead Claims Advocate @One80

Role Description

The Lead Claims Advocate in this role is directly responsible for providing the client with white glove claims service throughout the claims process, maintaining an active diary, transmittal of documentation, follow-up calls, and emails to the client and carrier.

Your Impact:

• Receive new losses from clients and producers and provide guidance to ensure appropriate steps are taken to mitigate damages and comply with policy terms, preserving the insured's rights.
• Report and/or ensure that the claims are filed under the appropriate policy.
• Review claim circumstances and applicable coverage and communicate preliminary coverage opinions to clients.
• Acknowledge receipt of claim to client in writing and request all documents necessary to move forward and properly advocate on client's behalf.
• Maintain accurate claim files and documentation in accordance with department standards and procedures.
• Handle to conclusion insurance claims presented by clients and/or as assigned by Claims Team Leader.
• Assist client in assembling and submitting their claim to the carrier.
• Attend on-site loss inspections when necessary.
• Field client questions and complaints and act as mediator with the carrier when necessary.
• Provide information for adjusters and other company personnel as requested.
• Provide insured with interim and final settlement information.
• Review lawsuits submitted by clients prior to filing with carriers.
• Pursue programs for personal and professional development.
• Handle Account Executive inquiries, provide information and internal loss runs when necessary.

Qualifications

• 7 to 10 years of hands-on multi-line claims handling experience - brokerage experience preferred.
• Advanced knowledge of Property & Casualty coverage and extensive knowledge of multi-line coverage (i.e.: workers’ compensation, property, auto, general liability and professional lines) and how coverage applies to different losses.
• Demonstrated proficiency in computer applications, especially Microsoft Office Suite products.
• Ability to provide superior customer service.
• Valid P&C Broker or Adjuster’s license.

Pay Range

$90,000 - $130,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Equal Opportunity Statement

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Company Description

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

For more information, please visit one80.com . If you have any questions about this posting, please contact [email protected] .