[Hiring] Lead Advocate @Solace

Role Description

Advocates at Solace play a vital role in helping patients navigate complex health challenges and address health-related social needs. We’re seeking a Lead Advocate to serve as a front-line resource to our growing team of advocates, providing guidance and support through all the steps of the advocate-patient journey.

Reporting to our Advocate Lifecycle Manager, this position will assist with advocate onboarding and training, be the first-line responder for advocate questions, and develop content and protocols that will allow advocates to help a wider array of patients.

What You’ll Do

• Translate your experience as an advocate to inform improvements to the advocate and patient experience
• Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
• Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
• Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
• Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
• Ensure that Solace’s protocols are being followed by the advocate team

Qualifications

• Bachelor's degree required
• Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
• Minimum 3 years of working in care management, care coordination or a related field
• Prior experience working as an advocate at Solace is strongly preferred
• Comfortable leading virtual training sessions and bringing positive energy to group interactions
• Strong organizational skills, verbal communication, and written communication
• Flexibility, as the needs of a growing organization will evolve
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Applicants must be based in the United States

Company Description

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].