[Hiring] Law Enforcement Response Associate @Concentric

Role Description

The Law Enforcement Response (LERT) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. In this role, you will identify safety threats to the client community and take appropriate action by liaising with law enforcement agencies. Additionally, with your tenured experience, you will serve as a mentor to newer associates on the team and be responsible for engaging in highly sensitive case types and process improvement.

Responsibilities

• Respond to requests from law enforcement and government authorities globally.
• Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe.
• Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management.
• Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.
• Comprehensively document investigation results and decisions.
• Maintain high levels of confidentiality and accuracy while performing investigations.
• Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.
• Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.
• Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.
• Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.
• Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies.

Qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship.
• 4+ years of relevant experience in legal operations, investigative, or analytical roles.
• Skilled in various computer systems, internet technology, and software (MS Office, etc.).
• Strong interpersonal and communication skills, both written and verbal.
• Analytically minded with strong attention to detail and accuracy.
• Advanced knowledge of SQL, Salesforce, and/or an interest in learning more.
• Ability to manage and prioritize large ticket volumes.
• Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.
• Uses knowledge of how different teams across their function impact the achievement of objectives.
• A self-starter who enjoys working in a rapidly changing environment.
• Good sense of humor and a love for fun and adventure.
• Manages time efficiently and prioritizes deliverables effectively.
• Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members.
• Works with a high degree of independence and initiative to resolve issues.
• A critical thinker with the ability to understand the implications of a given scenario within the business/operational context.
• Provides a high level of administrative support and works with highly sensitive and confidential material.
• Exchanges complex information and ideas effectively, adapting to a range of audiences.
• Contributes to and possibly leads to some process improvement.

Requirements

• This is a full-time position. The team operates 24 hours per day, seven days per week, and requires regular shift work, including some holidays and weekends.
• This position requires up to 10% travel.

Benefits

• The HSA medical plan covers 100% of the premium for employee-only coverage.
• The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution.
• Medical FSA.
• Employer-paid insurance: life, STD, LTD, and AD&D.
• 401 (k) including employer match.
• 11 paid holidays.
• Paid leave (vacation, sick, parental).
• Annual Health & Wellness Benefit.
• Pet Insurance.
• National discount employee program.
• Employee Assistance Program for personal needs.
• Credentity Protection - Eclipse Digital Protection by Concentric.
• Free access to our Risk Intelligence Dashboard and GEAR App.
• Dedicated Security and Intelligence Training Programs for Professional Development.
• Coaching and Mentoring Opportunities.