[Hiring] Knowledge Management Consultant @Hummingbird Healthcare

Role Description

Transform fragmented healthcare knowledge into systems that surface the right answer at the right moment—so teams can focus on patients, not searching. As a Knowledge Management Consultant at Hummingbird, you'll own the design, build, and implementation of SharePoint-based knowledge systems for complex healthcare patient access operations.

Most of your day is a mix of leading client discovery, shaping taxonomy and site architecture, configuring SharePoint, collaborating with IT teams on integrations, and coaching KMS Analysts through the work. You'll manage multiple concurrent client engagements with a high degree of independence, operating as a trusted expert for both internal teammates and client stakeholders across all levels of leadership.

This role sits at the intersection of healthcare operations, content strategy, change management, and emerging technology. You'll ensure knowledge content is structured not just for human navigation, but for AI-assisted retrieval, including real-time knowledge surfacing through integrations with telephony platforms like Genesys or TalkDesk.

If you love turning ambiguous, complex problems into clear, practical systems, and you have the SharePoint depth, knowledge management chops, and client presence to pull it off, you'll feel right at home here.

Qualifications

• 5+ years of experience in knowledge management, content management, or a related field, with hands-on KMS implementation work.
• Demonstrated experience leading KMS builds from design through go-live, including taxonomy development, site architecture, and governance framework creation.
• Proficiency building and customizing SharePoint, including document libraries, metadata, audience groupings, search configuration, content workflows, and user permissions.
• Working knowledge of JSON and HTML for SharePoint customization and layout adjustments.
• Strong change management skills with experience transitioning teams to digital, centralized knowledge systems.
• Ability to manage stakeholder relationships across leadership levels and coordinate through informal influence.
• Skilled communicator with both technical and non-technical stakeholders; proactive and collaborative working style.
• Ability to own complex implementation work end-to-end with minimal oversight, navigating ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches.

Requirements

• Own delivery across multiple concurrent client KMS implementations, coordinating tasks, dependencies, and communication across internal team members and client stakeholders.
• Lead structured discovery to assess client KMS capabilities, content workflows, taxonomy health, and adoption gaps, then synthesize findings into clear, actionable recommendations.
• Proactively surface risks and lead resolution, including hard deadlines like platform retirements, staying ahead of dependencies before they become blockers.
• Over-communicate progress and prototype decisions with team leadership before advancing to full build phases.
• Drive change management efforts that move client teams from legacy, paper-based workflows or classic SharePoint to digital knowledge management with modern tools.
• Establish content governance frameworks, including validation processes, change control workflows, and mechanisms for end-user feedback and contribution.
• Partner with stakeholders to define KMS engagement outcomes and adoption indicators; design and maintain performance scorecards and reporting templates to evaluate system health and user adoption.
• Use data-driven insights to recommend course corrections and continuously improve knowledge systems.
• Mentor KMS Analysts through feedback, context-sharing, and practical coaching on knowledge management methods and SharePoint development.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid wellness time off.
• 401(k) plan.
• Career development support.
• Minimal travel required (up to 10%).

Company Description

Hummingbird is committed to elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients.