[Hiring] Key Account Installation Specialist @Core Health & Fitness, LLC

Role Description

The Key Account Installation Specialist is responsible for the end-to-end coordination and management of equipment installations for assigned key accounts. This role serves as the primary point of contact throughout the installation lifecycle, ensuring each project is properly planned, communicated, executed, and closed according to customer expectations and company standards.

The specialist works closely with customers, Sales, Sales Operations, Logistics, Warehousing, Customer Experience, third-party installation providers, and internal service teams. A critical responsibility of this position is identifying and resolving installation issues, conducting root cause analysis, and implementing corrective actions to prevent recurring problems.

This role requires a highly skilled professional with strong leadership capabilities, extensive problem-solving skills, and the ability to manage multiple projects while maintaining exceptional service standards.

Qualifications

• Strong project-management and organizational skills.
• Exceptional attention to detail and follow-through.
• Ability to manage multiple installations, priorities, and deadlines in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Ability to determine root causes rather than addressing only immediate symptoms.
• Excellent written and verbal communication skills.
• Strong customer-service and relationship-management abilities.
• Ability to lead cross-functional resolution efforts without direct authority over all participants.
• Must have exceptional organizational and time management skills and maintain a professional demeanor.
• Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere.

Requirements

• Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel.
• High school diploma or equivalent.
• Data entry and customer service experience preferred.
• Salesforce and Oracle experience preferred.

Company Description

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

We are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing.