[Hiring] Junior Salesforce Administrator @Software Mind

Role Description

Based remotely, the Junior Salesforce Administrator will support the day-to-day operation of the firm’s Salesforce CRM platform, ensuring that user requests are resolved in a timely manner and that the platform remains reliable and well maintained.

• The role will primarily focus on resolving Salesforce support tickets and assisting business users across the firm.
• The platform supports multiple teams including Investor Relations, Investment, and Value Add.
• The Junior Salesforce Administrator will work closely with the existing Salesforce team to troubleshoot issues, maintain data quality, and assist with smaller configuration and enhancement tasks.
• The role will also involve supporting project work where required.
• We are in the process of launching Salesforce Marketing Cloud and Sales Engagement, which will increase the team’s responsibility and variety of work.

Team

• The Salesforce platform supports key workflows across the firm and plays an important role in managing investor relationships, investment processes, and portfolio insights.
• The Salesforce function currently consists of two Salesforce Administrators and a team manager.
• The Junior Salesforce Administrator will work alongside this team to support the CRM platform and ensure the firm’s teams receive responsive and effective support.

Position – how you’ll contribute

• Manage and resolve Salesforce support tickets from users across Investor Relations, Investment, and Value Add teams.
• Troubleshoot issues relating to reports, dashboards, data updates, user permissions, and platform functionality.
• Maintain the firm’s CRM platform and associated applications.
• Assist with data maintenance and data quality initiatives across Salesforce.
• Build and maintain strong relationships with business users to understand issues and support requirements.
• Support onboarding and training of new Salesforce users where required.
• Assist the Salesforce team with configuration tasks such as creating or modifying reports, fields, page layouts, and workflows.
• Support testing and rollout of enhancements and new functionality.
• Document recurring issues and contribute to internal support documentation.

Qualifications

• 1–2 years’ experience working with Salesforce in an administration or support capacity.
• Experience resolving user support requests or working with a ticketing system.
• Experience creating or modifying Salesforce reports and dashboards.
• Strong attention to detail and ability to work with data.
• Ability to translate business requests into practical solutions.

Requirements

• Salesforce Administrator Certification or working towards certification.
• Experience with end user support in a non-CRM capacity.
• Experience working with Jira or other ticketing systems.
• Data visualisation experience using tools such as Power BI.
• Basic scripting or data manipulation skills.

Additional skills – the edge you have

• Commercially minded.
• Confident and pragmatic in approach and able to build credibility quickly.
• High EQ and ability to work effectively with business users.
• Strong attention to detail and organisational skills.
• Well-developed interpersonal skills and team spirit.
• Highly articulate (verbal and written).
• Self-starting and able to manage workload independently in a remote environment.
• Ability to prioritise multiple requests and respond to business needs.
• Motivated to support colleagues across the firm and contribute to improving internal systems.

Benefits

• Flexible and remote cooperation options.
• International projects with leading global clients.
• Travels related to international projects.
• Non-corporate atmosphere.
• Access to language classes.
• Access to knowledge-sharing initiatives.
• Access to private healthcare and life insurance.
• Access to multisport card.