[Hiring] Junior NetSuite Administrator @GlobalLogic

Role Description

K18 and Living Proof are hiring a Junior NetSuite Administrator to serve as the first line of support for our shared NetSuite ERP environment. This is a front-line, ticket-driven role focused on user support, account administration, and basic troubleshooting. You will partner closely with senior administrators and the broader IT team, gaining hands-on exposure to ERP operations, integrations, and process automation across two fast-moving prestige beauty brands. This is an ideal opportunity for someone early in their ERP or systems administration career who is eager to grow into a full NetSuite administration or technical support role.

Qualifications

• 2-3 years of hands-on NetSuite exposure in an administration, support, or end-user capacity.
• Familiarity with the core NetSuite modules and end-to-end business processes, with emphasis on Record to Report, Order to Cash, Procure to Pay, Demand to Buy, and 3PL / warehouse integration flows.
• Strong troubleshooting mindset with the ability to triage, document, and escalate issues methodically.
• Comfort reading and interpreting logs, error messages, and integration outputs.
• Excellent written and verbal communication skills, with a customer service orientation.
• Ability to manage and prioritize multiple tickets in a ticketing system (e.g., Freshservice, Jira, ServiceNow).
• Strong attention to detail and a willingness to learn.

Requirements

• NetSuite SuiteFoundation certification (or working toward it).
• Exposure to iPaaS / integration platforms (e.g., Celigo, Boomi, Workato, or similar).
• Basic understanding of SuiteScript, saved searches, and workflows.
• Experience supporting users across finance, operations, or supply chain functions.
• Familiarity with ecommerce tools.

Key Responsibilities

• Serve as the primary point of contact for NetSuite end-user support, triaging and resolving incoming tickets within defined SLAs.
• Perform day-to-day account administration: user provisioning and deactivation, role assignments, permission adjustments, and basic security maintenance.
• Troubleshoot common front-end issues including saved searches, dashboards, forms, fields, and transaction errors.
• Escalate complex L2/L3 issues to senior administrators with clear, well-documented context and reproduction steps.
• Provide first-line support for iPaaS / integration solutions - monitoring integration runs, reviewing logs and error queues, and identifying failed records for remediation.
• Assist in reviewing system logs, error messages, and integration failures to help diagnose root cause.
• Maintain documentation, knowledge base articles, and standard operating procedures for common requests and fixes.
• Support user onboarding and training, helping new users navigate NetSuite effectively.
• Assist senior administrators with testing, data cleanup, and routine system maintenance tasks.

Benefits

• Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
• Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules. We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
• Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally.
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Company Description

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.